Team Lead Employee Relations

Forward; Mumbai City; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Forward is seeking a Team Lead Employee Relations in Mumbai to manage end-to-end ER matters for the Gold Loan Business NBFC. The role covers grievances, misconduct, disciplinary actions, investigations, POSH matters, and legal compliance, coordinating with HR, Legal, Compliance and Audit teams.

The successful candidate will collaborate with HR Business Partners, Legal and Compliance to ensure fair, timely resolutions and rigorous adherence to labour laws and Code of Conduct across locations.

Qualifications

• Strong experience in Employee Relations / HR Compliance / Industrial Relations.
• Experience in handling employee grievances, disciplinary cases and investigations.
• Good understanding of labour laws, HR policies and disciplinary processes.
• Experience in managing sensitive employee cases and senior-management escalations.
• Strong documentation, stakeholder-management and analytical skills.
• Ability to handle confidential and high-sensitivity matters with sound judgment.

Responsibilities

• Manage end-to-end Employee Relations cases including grievances, misconduct and escalations.
• Conduct structured investigations into Code of Conduct violations and workplace misconduct.
• Review evidence, statements and documentation during investigations.
• Draft Show Cause Notices and termination-related documentation.
• Coordinate with Internal Committee on POSH cases and ensure timely proceedings.
• Handle senior-management escalations and external advocacy coordination.
• Maintain ER analytics, MIS, and case trackers for timely closure.

Skills

Employee Relations

HR Compliance

Industrial Relations

Grievances handling

Disciplinary investigations

Documentation

Stakeholder management

Confidentiality

Job description

Team Lead Employee Relations

Location: Mumbai
Function: Human Resources
Department: Employee Relations / HR Compliance
Business: Gold Loan Business NBFC

Job Summary

We are looking for a Team Lead Employee Relations who is from Gold Loan Business to manage end-to-end employee relations matters for the Gold Loan Business. The role will be responsible for handling employee grievances, misconduct cases, disciplinary actions, investigations, POSH matters, escalations and employee-related legal matters while ensuring compliance with labour laws, organizational policies and the Code of Conduct.

The role will work closely with HR Business Partners, Business Leaders, Legal, Compliance, Audit and other stakeholders to ensure fair, consistent and timely resolution of employee relations matters.

Key Responsibilities

• Manage end-to-end Employee Relations (ER) cases, including grievances, misconduct, disciplinary actions and employee escalations.
• Conduct structured and unbiased investigations involving Code of Conduct violations, workplace misconduct, policy breaches and behavioural issues.
• Review evidence, employee statements, witness inputs and supporting documentation during investigations.
• Draft and issue Show Cause Notices, Warning Letters and Termination-related documentation based on investigation findings and applicable policies.
• Recommend appropriate disciplinary actions in line with organizational policies and principles of natural justice.
• Manage employee performance-related separation cases, including due diligence, documentation and coordination with Business HR.
• Coordinate with the Internal Committee (IC) on POSH cases and ensure fair, confidential and timely proceedings.
• Handle senior management and social media escalations, ensuring prompt investigation, stakeholder coordination and resolution.
• Maintain appropriate records and documentation for POSH, Whistleblower, Code of Conduct and disciplinary cases.
• Support Board reporting, audit requirements and compliance reviews relating to employee relations cases.
• Manage Background Verification (BGV) red cases, including review of discrepancies, validation of documents and employee responses.
• Coordinate with Legal and external advocates on employee-related legal notices, litigation and labour authority matters.
• Prepare and maintain MIS, dashboards and ER analytics covering disciplinary cases, grievances and other employee relations trends.
• Maintain centralized trackers for ER cases, disciplinary actions and escalations to ensure timely closure and effective monitoring.
• Support Regional HR teams in managing absconding cases and related documentation.
• Oversee offline and digital labour law statutory display compliance across branch locations.
• Identify trends and recurring employee relations issues and recommend preventive measures.
• Ensure ER processes are consistently implemented across locations while mitigating legal, financial and reputational risks.

Key Stakeholder Management

The role will work closely with:

• HR Business Partners
• Central Employee Relations Team
• Regional ER Teams
• Business Leaders
• Legal & Compliance Teams
• Audit Teams
• IT / Technology Teams
• External Advocates
• Background Verification Vendors

Preferred Candidate Profile

• Strong experience in Employee Relations / HR Compliance / Industrial Relations.
• Experience in handling employee grievances, disciplinary cases and investigations.
• Good understanding of labour laws, HR policies and disciplinary processes.
• Experience in managing sensitive employee cases and senior-management escalations.
• Strong documentation, stakeholder-management and analytical skills.
• Ability to handle confidential and high-sensitivity matters with sound judgment.