Employee Relations Manager

Infosys; Bengaluru; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Infosys is seeking an experienced Employee Relations professional to manage end-to-end grievance resolution and drive workplace investigations with neutrality and integrity.

You will partner with HR leaders and employees, analyze grievance trends, maintain audit-ready records, and ensure compliance with governance, risk and process standards.

The role requires strong interviewing and communication skills, discretion, resilience to handle sensitive matters in a fast-paced environment.

Qualifications

• End-to-end grievance resolution experience.
• Workplace investigations and neutral fact-finding reviews.
• Adherence to governance, risk, compliance standards.

Responsibilities

• Manage end-to-end employee grievance resolution.
• Conduct workplace investigations and neutral fact-finding reviews.
• Partner with HR stakeholders to facilitate fair and timely resolution of concerns.
• Drive employee relations interventions and preventive actions based on grievance trends.
• Maintain case documentation, governance reports, dashboards, and audit-ready records.
• Demonstrate strong interviewing, listening, and fact-finding skills.
• Uphold confidentiality, neutrality and professional judgment.

Skills

Interviewing skills

Analytical thinking

Interpersonal skills

Communication skills

Confidentiality and integrity

Problem solving

Resilience and composure

Job description

• Manage end-to-end employee grievance resolution
• Conduct workplace investigations and neutral fact-finding reviews.
• Ensure adherence to governance, risk, compliance, and process standards.
• Partner with business leaders, HR stakeholders, and employees to facilitate fair and timely resolution of concerns.
• Drive employee relations interventions and preventive actions based on grievance trends.
• Maintain case documentation, governance reports, dashboards, and audit-ready records.
• Employee Relations and workplace investigation experience.
• Strong interviewing, listening, and fact-finding skills.
• Conflict resolution, mediation, and stakeholder facilitation capabilities.
• Analytical thinking and problem-solving ability.
• Strong Interpersonal Skills
• Resilience and Composure
• Effective verbal and written communication skills.
• High standards of confidentiality, integrity, neutrality, and professional judgment.