Senior Executive - Front Office

Shalby Hospitals; Gurugram District; On-site; INR 180,000 - 300,000; Full time

Job summary

Shalby Hospitals in Gurugram is seeking a patient-facing professional to ensure quality care and seamless service. You will greet patients, facilitate smooth department operations around the clock and provide information on registration, consultation and investigations.

You will handle patient queries, assist with discharge processes, collect feedback and support safe transfers from ER to ward/ICU, under the Head of Department. This role emphasizes accuracy, empathy and teamwork.

Job description

Job Summary

To provide quality care with efficiency and highest safety standards by using cutting edge technology, human capital and seamless service.

To become a trusted and respected healthcare service provider and improve people s lives through quality, service excellence and innovation.

Our Values

• Ownership
• Integrity
• Team Work
• Excellence

Responsibilities

1. Greeting to Patient
2. Smooth functioning of dept. activities round the clock.
3. Giving relevant information to the patient
4. Guiding patients regarding Registration, Consultation &
5. Investigation.
6. Thorough information about the various charges,
7. Investigations etc.
8. To check the pamphlets are fully available in the displays.

Note

1. Handling the patient queries / escalations.
2. Speeding up the discharge process.
3. Collecting and Managing the Patient Feedbacks.
4. Ensuring a smooth transfer of the Patients from ER to ward/ ICU.

Supplementary Position Guidelines

Position Reports to : Head of the Department

Please Note: This is not an exhaustive list of responsibilities but provides a general guideline of the duties assigned to the position. Position Guidelines are dynamic and will change depending on the organizational requirement.