Executive /Sr. Executive- Guest Relations

Virinchi Health Care; Hyderabad; On-site; INR 180,000 - 300,000; Full time

Job summary

Virinchi Health Care invites applications for a front desk executive to manage patient flow, greet visitors, answer calls, and coordinate referrals. You will ensure registration forms are completed, maintain patient profiles, and assist with consultant availability and tariff information.

The role also covers hospital events, workshops, and training programs, maintaining records and coordinating inter-department communication. Discipline, punctuality, and proactive service are essential.

Responsibilities

• Receiving the patient and ushering him to the respective counters
• Receive patient, visitors and greet, listen to their request and answer. Handle incoming calls, coordinate the referral process
• Enquire with patient is his first visit or earlier he got registered.
• If new, ensure that patient / pt. attendants fills the Registration form with correct details and register on line otherwise collect the old card and see validity and advise accordingly.
• Maintain updated information on all activities of the hospital
• Consultant availability
• Tariff
• Events of the hospital
• Service availability and unavailability
• Counselling patients and solving any issues for patients
• Ensure that all fields in the registration module are completed.
• Maintain the profile of the hospital.
• Maintain the list of consultants on duty, to be contacted in emergency.
• Maintain all flyers/pamphlets of the hospital.
• Maintain complaint, feedback & VIP visitors Registers.
• Maintain information during workshops, seminars, conferences, employee training programs department meeting, and regular academic programs.

Job description

Role & responsibilities

• Receiving the patient and ushering him to the respective counters


• Receive patient, visitors and greet, listen to their request and answer. Handle incoming calls, coordinate the referral process


• Enquire with patient is his first visit or earlier he got registered.


• If new, ensure that patient / pt. attendants fills the Registration form with correct details and register on line otherwise collect the old card and see validity and advise accordingly.


• Maintain updated information on all activities of the hospital


• Consultant availability


• Tariff


• Events of the hospital


• Service availability and unavailability


• Counselling patients and solving any issues for patients


• Ensure that all fields in the registration module are completed.


• Maintain the profile of the hospital.


• Maintain the list of consultants on duty, to be contacted in emergency.


• Maintain all flyers/pamphlets of the hospital.


• Maintain complaint, feedback & VIP visitors Registers.


• Maintain information during workshops, seminars, conferences, employee training programs department meeting, and regular academic programs.

Other Responsibilities:

• Ensure proper coordination within the department and inter departmental


• Report all the incidents to reporting HOD & QA dept.


• Attend training and development programs


• Attends meetings


• Maintains discipline and punctuality


• Performs other related duties


• Reports all relevant issues

Other assignments at the discretion of HOD