Senior Executive -D2C & Marketplace Operations

Conscious Chemist; Gurugram District; Hybrid; INR 600,000 - 1,000,000; Full time

Job summary

Conscious Chemist in Gurugram is seeking a Senior Executive for D2C and Marketplace Operations to manage end-to-end channel operations. You will coordinate orders, inventory, and performance across D2C and major marketplaces.

The role requires 3–5 years in e-commerce ops, strong data analysis, and stakeholder management across internal teams, 3PLs, and marketplaces. The position is office-based with hybrid working days.

Qualifications

• 3–5 years of experience in e-commerce operations.
• Experience with multiple online marketplaces (Amazon, Flipkart, Nykaa, Myntra).
• Strong data analysis and MS Excel skills.

Responsibilities

• Oversee day-to-day marketplace operations and D2C website fulfilment.
• Monitor order processing, returns, cancellations, and SLA adherence.
• Coordinate with warehouses/3PLs for dispatch and stock accuracy.
• Maintain inventory across all channels and ensure FIFO/batch tracking.
• Prepare MIS reports on dispatch TAT, fill rate, and RTO%.
• Collaborate with finance and marketplaces to reconcile settlements.

Skills

E-commerce operations

Marketplace workflows

Excel/Sheets data analysis

Inventory control

Cross-functional coordination

Analytical mindset

Vendor/3PL liaison

Tools

Unicommerce

EasyEcom

Job description

Job Title: Senior Executive - D2C & Marketplace Operations

Location: Gurugram, Sector-67

Timing: 10:00 am to 7:00 pm

Working days: Monday to Friday (WFO) and Saturday (WFH)

Experience: 3 to 5 years

Salary: As per the market standard

No. of Vacancies: 01

Role Overview

We are looking for a detail-oriented and data-driven Senior Executive – D2C & Marketplace Operations to manage end-to-end operations across the D2C website and marketplace channels. The role will be responsible for order fulfilment coordination, inventory management, marketplace performance monitoring, and ensuring smooth collaboration between internal teams, 3PL partners, and marketplaces.

Key Responsibilities

1. Marketplace Operations Management

• Manage day-to-day operations across marketplaces such as Amazon, Flipkart, Nykaa, Myntra, Q-Comm, etc.
• Monitor order processing, cancellations, returns, and SLA adherence.
• Coordinate with marketplaces for issue resolution (claims, penalties, reconciliation).
• Manage order flow from D2C website through OMS/WMS platforms like Unicommerce, EasyEcom, or similar systems.
• Coordinate with warehouse / 3PL teams to ensure timely dispatch and order accuracy.
• Monitor shipping performance and courier SLAs.

3. Inventory Management

• Maintain accurate inventory across all sales channels.
• Ensure FIFO practices, batch tracking, and expiry management (especially for beauty/skincare products).
• Coordinate with supply chain and warehouse teams for stock replenishment.
• Monitor RTOs, returns processing, and QC checks.
• Conduct periodic reconciliation of marketplace payments and order settlements.
• Track and resolve discrepancies with finance and marketplace partners.

5. Data Analysis & Reporting

A. Prepare daily/weekly MIS reports on:

• Dispatch TAT
• Fill rate
• RTO %

B. Analyse operational data to identify process improvements.

• Work closely with logistics partners like Delhivery, Blue Dart, and other courier

partners.

• Monitor shipping performance, zone allocations, and cost optimisation.

7. Process Improvement

• Identify operational inefficiencies and implement automation or SOP improvements.
• Ensure compliance with operational SOPs and marketplace guidelines.

Key Skills Required

• Strong understanding of e-commerce operations and marketplace workflows
• Experience with OMS/WMS platforms
• Strong Excel / Google Sheets data analysis skills
• Knowledge of inventory control, order management, and reconciliation
• Ability to manage cross-functional stakeholders (warehouse, finance, marketplaces)
• Strong problem-solving and analytical mindset