Senior Executive

KPN Farm Fresh; Hyderabad; On-site; INR 250,000 - 350,000; Full time

Job summary

KPN Farm Fresh in Hyderabad, Telangana, is seeking an experienced Learning & Development professional to design and deliver behavioral training programs for retail staff, aimed at boosting customer service, product knowledge, and sales performance.

You will develop manuals, guides, and online courses, collaborate with SMEs to create engaging content, and monitor trainee progress to evaluate effectiveness.

Qualifications

• 2-3 years of experience in Learning & Development or a related field.
• Strong understanding of behavioural training techniques and methodologies.
• Experience in developing LMS content is an asset.

Responsibilities

• Design and deliver behavioral training programs for retail staff to enhance customer service skills, product knowledge, and sales performance.
• Develop and maintain learning materials such as manuals, guides, and online courses to support training initiatives.
• Collaborate with subject matter experts to create engaging training content that meets business objectives.
• Monitor trainee progress, provide feedback, and evaluate the effectiveness of training programs.

Skills

L&D experience

Behavioural training

LMS content development

Job description

Roles and Responsibilities :

• Design and deliver behavioral training programs for retail staff to enhance customer service skills, product knowledge, and sales performance.
• Develop and maintain learning materials such as manuals, guides, and online courses to support training initiatives.
• Collaborate with subject matter experts to create engaging training content that meets business objectives.
• Monitor trainee progress, provide feedback, and evaluate the effectiveness of training programs.

Job Requirements :

• 2-3 years of experience in Learning & Development or a related field.
• Strong understanding of behavioural training techniques and methodologies.
• Experience in developing LMS (Learning Management System) content is an asset.