Retail Trainer

Bcs Consulting; Kolkata District; On-site; INR 400,000 - 800,000; Full time

Job summary

Bcs Consulting in India–Kolkata is seeking a corporate/retail training professional to design and deliver training programs for staff, focusing on product knowledge and customer service.

Ideal candidates have 2–12 years of experience, with strong OJT and training needs analysis skills to develop effective solutions and evaluate learning outcomes.

Qualifications

• 2–12 years of experience in corporate or retail training.
• Strong understanding of classroom training and OJT concepts.
• Proven track record of developing product trainings that drive results.

Responsibilities

• Design and deliver training programs for retail staff on product knowledge and customer service.
• Identify training gaps through needs analysis and develop customized solutions.
• Manage end-to-end training process from planning to evaluation.
• Collaborate with subject matter experts to create engaging training materials.

Skills

Training delivery

Curriculum design

Needs analysis

OJT concepts

Job description

Roles and Responsibilities :

• Design and deliver training programs for retail staff on product knowledge, sales techniques, and customer service.
• Conduct needs assessment to identify training gaps and develop customized solutions to address them.
• Manage the entire training process from planning to evaluation, ensuring effective learning outcomes.
• Collaborate with subject matter experts to create engaging and interactive training materials.

Job Requirements :

• 2-12 years of experience in corporate or retail training, preferably in a similar role.
• Strong understanding of classroom training, OJT (On-the-Job Training), TNA (Training Need Analysis) concepts.
• Proven track record of developing successful product trainings that drive business results.