Senior Engineer - Field Services ( FIS )

Microland Limited; Gurugram District; On-site; INR 300,000 - 480,000; Full time

Job summary

Microland Limited is seeking a Field Services Support Engineer to ensure IT systems run with high uptime. The role involves installing client desktops, supporting end users, and coordinating with IT teams on hardware, software, and network queries.

You will handle daily technical support activities, update tickets, test peripherals, and follow SOPs for system changes. Strong Windows OS knowledge and documentation skills are required.

Qualifications

• Bachelor’s degree/diploma in CS/IT or equivalent.
• Experience with Windows OS installation and troubleshooting.
• Familiarity with desktop hardware assembly and end-user support.
• Knowledge of basic networking and security concepts.
• Proficient in documentation and remote support.

Responsibilities

• Provide support to IT systems to maintain business goals and high uptime.
• As a desktop engineer, assemble and install client desktops and assist end-users.
• Hands-on support for IT teams to maintain hardware, software, and network queries.
• Support daily technical activities, update tickets, test peripherals.
• Perform system changes per organizational policies; remote troubleshooting.

Skills

Desktop Applications

Windows OS

Aptitude

Communication

Information Processing

Basic Network

Basic Datacenter

Security

MAC OS

Education

Bachelor’s degree/diploma in CS/IT or equivalent

Tools

MCP

CompTIA A+

Job description

Job Description :

Education Qualification : Bachelor’s degree/diploma in computer science or information technology or equivalent

Skills :
Primary -> Technology | Desktop Applications | 2 - Knowledgeable
Primary -> Technology | Windows OS | 3 - Experienced
Primary -> Behavioral | Aptitude|Communication | 1 - Aware
Secondary -> Behavioral | Aptitude|Communication | 1 - Aware
Secondary -> Behavioral | Aptitude | Information Processing | 1 - Aware
Secondary -> Technology | Basic Network, Basic Datacenter, Security | 2 - Knowledgeable
Secondary -> Technology | MAC OS | 1 - Aware

Certification : Technology | Microsoft Certified Professional (MCP), CompTIA A+ Certification

Responsibilities
Field Services Support Engineers’ primary responsibility is to provide support to an organization’s IT systems to help them meet their business goals, this is done by ensuring that all computers and networks operate efficiently with high uptime. As a desktop engineer, you may need to assemble and install client desktop computers and assist the end-user in securing their hardware. This role also involves hands and feet support for various IT support teams to perform activities related to periodic maintenance to handling individual systems hardware, software, and network queries
To support daily technical support activities for computers and all other end point devices. Update the support ticket with the progress, to set up and test desktop computer peripherals. To perform the system changes adhered to organizational policies. Conduct remote desktop troubleshooting to end user issues. Maintain technical documentation in association with other functional departments

Technical Skills
Windows Operating System:
Ability to Install and troubleshoot different versions of Windows OS independently. E.g. Windows XP. Windows 7, Windows 10 and Windows 11. Understanding of desktop applications and how do they work, installation and uninstallation. Understanding of domain setup and ability to add / remove computers to domain. update Group policies. carry out Disk management, Disk Encryption, Wireless configuration. check utilization and availability, ability to perform start up and shut down services by following SOP. deploy gold images on multiple desktops using SOP, Ability to install and configure client applications independently

In addition to above, support and perform below activities.
- Exchange and Mobility Clients
- Printer management
- Backup and Recovery
- Audio, Video support
- End Point Security/Patch Management
- Hardware and Networking