Senior Specialist - Field Services ( FIS )

Microland Limited; Bengaluru; On-site; INR 700,000 - 1,100,000; Full time

Job summary

Microland Limited is seeking a Senior Specialist - Field Services to support IT systems, desktops, and end-user devices across client environments. The role involves hands-on hardware, software, and network troubleshooting, with emphasis on maintaining uptime and user satisfaction.

Strong communication and problem-solving skills are essential. The candidate should have a Bachelor’s degree or diploma in CS/IT or equivalent, with certification in MCP or CompTIA A+.

Qualifications

• Bachelor’s degree/diploma in computer science or information technology or equivalent is required.

Responsibilities

• To provide desktop engineering support and handle IT systems to ensure high uptime.
• Assist end-users with hardware setups and remote desktop troubleshooting.
• Maintain and update technical documentation and ticket progress.

Skills

Behavioral

Aptitude

Communication

Aware

Desktop Applications

Technology

MAC OS

Basic Network

Basic Datacenter

Security

Education

Bachelor’s degree/diploma in computer science or information technology or equivalent

Tools

MCP

CompTIA A+

Job description

Senior Specialist - Field Services ( FIS )

Posted 8 days ago

|

Share Job

Job Description :

Education Qualification : Bachelor?s degree/diploma in computer science or information technology or equivalent

Skills :

• Primary -> Behavioral | Aptitude|Communication | 1 - Aware
• Primary -> Technology | Desktop Applications | 2 - Knowledgeable
• Primary -> Technology | Windows OS | 3 - Experienced

Skills :

• Secondary -> Behavioral | Aptitude|Communication | 1 - Aware
• Secondary -> Technology | MAC OS | 1 - Aware
• Secondary -> Technology | Basic Network, Basic Datacenter, Security | 2 - Knowledgeable

Certification :

• Technology | Microsoft Certified Professional (MCP), CompTIA A+ Certification

Responsibilities

Field Services support Engineers? primary responsibility is to provide support to an organization?s IT systems to help them meet their business goals, this is done by ensuring that all computers and networks operate efficiently with high uptime. As a desktop engineer, you may need to assemble and install client desktop computers and assist the end-user in securing their hardware. This role also involves hands and feet support for various IT support teams to perform activities related to periodic maintenance to handling individual systems hardware, software, and network queries

• To support daily technical support activities for computers and all other end point devices
• Update the support ticket with the progress
• To set up and test desktop computer peripherals
• To perform the system changes adhered to organizational policies
• Conduct remote desktop troubleshooting to end-users along with documentation ticket maintenance
• Maintain technical documentation in association with other functional departments

Technical Skills

Hardware and Networking:

• Hardware Knowledge on multiple vendor end point products to troubleshoot and isolating hardware issues
• Ability to provide physical support for mounting of DC HW, basic connectivity establishment
• Ability to Install remote tools like Putty to establish connectivity between two devices
• Ability to replace allowed HW components (such as HDD, memory)
• Ability to work with various assessment tools to identify the different hardware models available
• Ability to test the compatibility of Image with the various hardware models available, where needed

Windows Operating System:

Exchange and Mobility Clients:

Printer management:

Backup and Recovery:

Audio, Video support:

End Point Security:

Vendor co-ordination:

Asset management:

Incident management:

Patch management:

MAC OS Support:

Basic Linux knowledge is an added advantage

VIP User Support: