Engineer - Field Services ( FIS )

Microland Limited; Vapi; On-site; INR 400,000 - 650,000; Full time

Job summary

Microland Limited is seeking a Field Services Support Engineer to ensure IT systems operate with high uptime and assist end-users across on-site environments in Gujarat, India. You will assemble and configure client desktops, install software, and support IT teams in daily operations.

The role requires a Bachelor’s degree or diploma, strong Windows OS and desktop application knowledge, plus basic networking and security understanding. MCP/A+ certifications are a plus.

Qualifications

• Bachelor's degree or diploma in computer science or information technology or equivalent.
• Knowledge of Windows OS and desktop applications, plus basic networking and security concepts.
• Certifications MCP and CompTIA A+ are beneficial.

Responsibilities

• Provide on-site IT systems support to maintain high uptime and align with business goals.
• Perform hardware/software troubleshooting, end-user assistance, and documentation; remote desktop support and SOP-based tasks.

Skills

Desktop Applications

Windows OS

Aptitude

Communication

Behavioral Aptitude

Networking basics

Datacenter basics

Security basics

Education

Bachelor's degree/diploma in CS/IT

Tools

MAC OS

Basic Networking

Datacenter basics

Security basics

Job description

Education Qualification :

Bachelor?s degree/diploma in computer science or information technology or equivalent

Skills :

• Primary -> Technology | Desktop Applications | 1 - Aware
• Primary -> Technology | Windows OS | 1 - Aware
• Primary -> Behavioral | Aptitude|Communication | 1 - Aware
• Secondary -> Behavioral | Aptitude|Communication | 1 - Aware
• Secondary -> Behavioral | Aptitude | Information Processing | 1 - Aware
• Secondary -> Technology | Basic Network, Basic Datacenter, Security | 1 - Aware
• Secondary -> Technology | MAC OS | 1 - Aware

Certification :

Technology | Microsoft Certified Professional (MCP), CompTIA A+ Certification

Responsibilities

Field Services Support Engineers? primary responsibility is to provide support to an organization?s IT systems to help them meet their business goals, this is done by ensuring that all computers and networks operate efficiently with high uptime. As a desktop engineer, you may need to assemble and install client desktop computers and assist the end-user in securing their hardware. This role also involves hands and feet support for various IT support teams to perform activities related to periodic maintenance to handling individual systems hardware, software, and network queries

To support daily technical support activities for computers and all other end point devices. Update the support ticket with the progress, to set up and test desktop computer peripherals. To perform the system changes adhered to organizational policies. Conduct remote desktop troubleshooting to end user issues. Maintain technical documentation in association with other functional departments

Technical Skills

Windows Operating System:

Ability to Install and troubleshoot different versions of Windows OS independently. E.g. Windows XP. Windows 7, Windows 10 and Windows 11. Understanding of desktop applications and how do they work, installation and uninstallation. Understanding of domain setup and ability to add / remove computers to domain. update Group policies. carry out Disk management, Disk Encryption, Wireless configuration. check utilization and availability, ability to perform start up and shut down services by following SOP. deploy gold images on multiple desktops using SOP, Ability to install and configure client applications independently

In addition to above, support and perform below activities.

• Exchange and Mobility Clients
• Printer management
• Backup and Recovery
• Audio, Video support
• End Point Security/Patch Management
• Hardware and Networking