Engineer - Field Services ( FIS )

Microland; Chennai District; On-site; INR 300,000 - 420,000; Full time

Job summary

Microland in Chennai, India is seeking a Technical Support Specialist to provide technical assistance to customers via phone, email, or in-person interactions. You will troubleshoot complex issues related to software applications and collaborate with cross-functional teams to implement effective solutions.

You will develop and maintain technical documentation and knowledge base articles, participate in training programs to enhance skills, and analyze customer feedback to suggest improvements to

Job description

• Provide technical support and assistance to customers via phone, email, or in-person.
• Troubleshoot and resolve complex technical issues related to software applications.
• Collaborate with cross-functional teams to identify and implement solutions for customer requests.
• Develop and maintain technical documentation and knowledge base articles.
• Participate in training and development programs to enhance technical skills and knowledge.
• Analyze and report on customer feedback and suggest improvements to products or services.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.