Engineer - Field Services ( FIS )

Microland; Pune District; On-site; INR 300,000 - 520,000; Full time

Job summary

Microland in Pune District, Maharashtra, seeks a technical support specialist to assist customers by phone, email, or on-site visits, and to troubleshoot complex software issues. You will work with cross-functional teams to implement effective solutions and build robust knowledge base articles.

The role includes participating in ongoing training to grow technical expertise and contributing to product/service improvements based on customer feedback.

Qualifications

• Provide technical support to customers via phone, email, or on-site.
• Troubleshoot and resolve complex software issues.
• Collaborate with cross-functional teams to identify and implement solutions for customer requests.
• Develop and maintain technical documentation and knowledge base articles.
• Participate in training and development programs to enhance technical skills and knowledge.
• Analyze and report on customer feedback and suggest improvements to products or services.

Responsibilities

• Provide technical support and assistance to customers via phone, email, or on-site visits.
• Troubleshoot and resolve complex technical issues related to software applications.
• Collaborate with cross-functional teams to identify and implement solutions for customer requests.
• Develop and maintain technical documentation and knowledge base articles.
• Participate in training and development programs to enhance technical skills and knowledge.
• Analyze and report on customer feedback and suggest improvements to products or services.

Skills

Technical support

Troubleshooting

Customer communication

Documentation

Job description

• Provide technical support and assistance to customers via phone, email, or on-site visits.
• Troubleshoot and resolve complex technical issues related to software applications.
• Collaborate with cross-functional teams to identify and implement solutions for customer requests.
• Develop and maintain technical documentation and knowledge base articles.
• Participate in training and development programs to enhance technical skills and knowledge.
• Analyze and report on customer feedback and suggest improvements to products or services.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.