Senior Engineer - Field Services ( FIS )

Microland Limited; Mumbai; On-site; INR 300,000 - 600,000; Full time

Job summary

Microland Limited is seeking a Field Services Support Engineer to maintain IT systems, desktops, and networks with high uptime. You will assemble and configure client desktops, assist end-users in securing their hardware, and collaborate with IT teams on maintenance and issue resolution.

Key responsibilities include daily technical support for endpoints, ticket updates, remote troubleshooting, and adherence to organizational policies.

Qualifications

• Bachelor’s degree/diploma in computer science or information technology or equivalent.

Responsibilities

• Provide IT system support to ensure high uptime for desktops and networks.
• Assemble and install client desktops and assist end-users in securing hardware.
• Hands-on support for IT teams for maintenance and handling hardware, software, and network queries.
• Support daily technical activities for computers and end devices; update support tickets.
• Perform system changes per organizational policies and conduct remote desktop troubleshooting and maintain documentation.

Skills

Desktop Apps

Windows OS

Aptitude & Communication

Communication

Information Processing

Network & Security

MAC OS

Education

Bachelors / Diploma in CS/IT

Tools

MCP

CompTIA A+

Job description

Education Qualification

Bachelor’s degree/diploma in computer science or information technology or equivalent

Skills

• Primary -> Technology | Desktop Applications | 2 - Knowledgeable
• Primary -> Technology | Windows OS | 3 - Experienced
• Primary -> Behavioral | Aptitude|Communication | 1 - Aware
• Secondary -> Behavioral | Aptitude|Communication | 1 - Aware
• Secondary -> Behavioral | Aptitude | Information Processing | 1 - Aware
• Secondary -> Technology | Basic Network, Basic Datacenter, Security | 2 - Knowledgeable
• Secondary -> Technology | MAC OS | 1 - Aware

Certification

Technology | Microsoft Certified Professional (MCP), CompTIA A+ Certification

Responsibilities

Field Services Support Engineers’ primary responsibility is to provide support to an organization’s IT systems to help them meet their business goals, this is done by ensuring that all computers and networks operate efficiently with high uptime. As a desktop engineer, you may need to assemble and install client desktop computers and assist the end-user in securing their hardware. This role also involves hands and feet support for various IT support teams to perform activities related to periodic maintenance to handling individual systems hardware, software, and network queries
To support daily technical support activities for computers and all other end point devices. Update the support ticket with the progress, to set up and test desktop computer peripherals. To perform the system changes adhered to organizational policies. Conduct remote desktop troubleshooting to end user issues. Maintain technical documentation in association with other functional departments

Technical Skills

Windows Operating System:
Ability to Install and troubleshoot different versions of Windows OS independently. E.g. Windows XP. Windows 7, Windows 10 and Windows 11. Understanding of desktop applications and how do they work, installation and uninstallation. Understanding of domain setup and ability to add / remove computers to domain. update Group policies. carry out Disk management, Disk Encryption, Wireless configuration. check utilization and availability, ability to perform start up and shut down services by following SOP. deploy gold images on multiple desktops using SOP, Ability to install and configure client applications independently

Additional Activities

• Exchange and Mobility Clients
• Printer management
• Backup and Recovery
• Audio, Video support
• End Point Security/Patch Management
• Hardware and Networking