Senior Dispatch Coordinator

Park Corporates; Coimbatore District; On-site; Full time

Job description

Job Overview

We are seeking a Customer Service Executive with 5+ years of experience, preferably in dispatch, to manage driver routes, handle client inquiries, and maintain dispatch records. The role requires strong organizational, communication, and problem-solving skills, with flexibility to accommodate international client time zones.

Job Description

Strong organizational and multitasking abilities. Excellent communication, written and people skills. Good multitasking, time management, and organizational skills. Problem-solving ability with analytical skill.

• Coordinate and assign routes and schedules for drivers based on passenger requirements.
• Monitor real-time progress of drivers and application, providing updates and adjustments as necessary.
• Handle client inquiries and updates through chat and text platforms, providing quick, clear, and accurate responses.
• Serve as the primary point of contact for drivers, handling questions, updates, and issues throughout their routes.
• Maintain accurate records of dispatch activities, including trip details, driver logs, delivery statuses, and incident reports.
• Address customer inquiries related to delivery timelines, delays, and other dispatch-related concerns in a professional and timely manner.
• Foster positive customer relationships by maintaining consistent and reliable service standards.
• Understand client needs and objectives, working closely with internal teams to ensure services are delivered according to specifications and expectations.

Years of experience: Minimum of 5 years of experience in a Customer Service Executive role, preferably within Dispatch, with experience in handling international clients. If this is not available, experience in other domains will be considered. This position requires flexibility in working hours to accommodate international client time zones and may involve night or weekend shifts based on operational needs.

Qualifications

Any bachelor’s degree. IATA Certification Mandatory.