Assistant Manager - Dispatch Support

MSI Services Pvt Ltd; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

MSI Services Pvt Ltd in Bengaluru is seeking an experienced Dispatch Supervisor to oversee daily dispatch operations, monitor driver schedules, plan routes, and ensure on-time deliveries. The role requires 5–7 years in dispatch/logistics with supervisory experience, proficiency in dispatch software, GPS tracking, and MS Excel.

Strong communication and leadership skills are essential to coordinate with warehouse, transport, and customer service teams.

Qualifications

• Bachelor's degree in Logistics, Supply Chain, Business Administration, or related field.
• 5–7 years in dispatch/logistics/transport; 1–2 years in supervision preferred.
• Strong knowledge of dispatch software, GPS tracking systems, and MS Excel.
• Excellent communication, problem solving, and decision-making skills.
• Ability to handle multiple priorities in a fast-paced environment.

Responsibilities

• Assist the Dispatch Manager in overseeing daily dispatch operations.
• Monitor driver schedules, route planning, and load assignments to ensure on-time delivery.
• Support in tracking shipments and addressing exceptions or delays.
• Handle escalations from customers, drivers, or internal teams, ensuring timely resolution.
• Maintain accurate records of dispatch activities, performance metrics, and compliance requirements.
• Coordinate with warehouse, transportation, and customer service teams for smooth operations.
• Train and mentor dispatch staff on procedures, systems, and best practices.
• Support in preparing reports on KPIs such as on-time delivery, route efficiency, and customer satisfaction.
• Identify process gaps and recommend improvements to enhance efficiency and service quality.
• Ensure compliance with company policies, safety standards, and transportation regulations.

Skills

Dispatch software

GPS tracking

MS Excel

Communication skills

Problem solving

Leadership

Education

Bachelor's degree in Logistics, Supply Chain, Business Administration, or related field

Job description

1. Assist the Dispatch Manager in overseeing daily dispatch operations.

2. Monitor driver schedules, route planning, and load assignments to ensure on-time delivery.

3. Support in tracking shipments and addressing exceptions or delays.

4. Handle escalations from customers, drivers, or internal teams, ensuring timely resolution.

5. Main

tain accurate records of dispatch activities, performance metrics, and compliance requirements.

6. Coordinate with warehouse, transportation, and customer service teams for smooth operations. 7. Train and mentor dispatch staff on procedures, systems, and best practices.

8. Support in preparing reports on KPIs such as on-time delivery, route efficiency, and customer satisfaction.

9. Identify process gaps and recommend improvements to enhance efficiency and service quality. 10. Ensure compliance with company policies, safety standards, and transportation regulations. Desired Candidate Profile

1. Bachelor’s degree in Logistics, Supply Chain, Business Administration, or related field (preferred). 2. 5–7 years of experience in dispatch, logistics, or transportation; 1–2 years in a supervisory role preferred.

3. Strong knowledge of dispatch software, GPS tracking systems, and MS Excel.

4. Excellent communication, problem-solving, and decision-making skills. 5. Ability to handle multiple priorities in a fast-paced environment.

6. Strong leadership and team management abilities.