US Logistics Dispatch Executive Job ID: 410376

Virtual Admins; Mohali; On-site; INR 335,000 - 670,000; Full time

Job summary

Virtual Admins in Mohali phase 8A is seeking a US Dispatch Executive with at least 1 year of dispatch/logistics experience to manage and coordinate dispatch operations for US-based clients.

You will assign loads, monitor shipments, coordinate with drivers and carriers, and ensure on-time pickups and deliveries while maintaining strong client and vendor relationships; this role follows a US night shift schedule (6:30 PM–4:30 AM IST).

Qualifications

• Minimum 1 year of work experience in US dispatch/logistics/trucking.
• Graduate in any discipline (preferred).
• Knowledge of dispatch software, load boards, and CRM tools (DAT, Truckstop).

Responsibilities

• Coordinate daily dispatch operations for US routes.
• Assign loads to drivers and monitor progress for on-time pickup and delivery.
• Maintain communication with drivers, carriers, and customers on shipment status.
• Handle scheduling, load planning, and real-time issue resolution.
• Enter dispatch details accurately into the system/CRM.
• Build relationships with carriers, brokers, and clients.
• Track KPIs such as on-time delivery and driver compliance.
• Assist in resolving billing, documentation, and compliance issues.

Skills

Dispatch Management

Load Planning

Carrier/Driver Coordination

Problem-Solving & Decision-Making

Customer Service Orientation

Attention to Detail

Education

Graduation in any discipline

Tools

DAT

Truckstop

CRM software

Job description

Position Title:US Dispatch Executive
Department:Operations / Logistics
Job Location: Mohali phase 8A
Work Schedule:Monday to Friday,06:30 PM – 04:30 AM IST (US Shift)
Reports To:Dispatch Manager / Operations Lead

1. Position Overview

We are seeking aUS Dispatch Executivewith a minimum of1 year of dispatch/logistics experienceto manage and coordinate dispatch operations for our US-based clients. The candidate will be responsible forassigning loads, monitoring shipments, coordinating with drivers/carriers, and ensuring timely deliverieswhile maintaining strong client and vendor relationships.

2. Key Responsibilities

• Coordinate and arrange daily dispatch operations forUS routes.

• Assign loads to drivers and monitor their progress to ensureon-time pick-up and delivery.

• Maintain constant communication with drivers, carriers, and customers regarding shipment status.

• Handle scheduling, load planning, and real-time issue resolution (delays, breakdowns, rescheduling).

• Ensure accurate and timely entry of dispatch details into the system/CRM.

• Build and maintain strong working relationships with carriers, brokers, and clients.

• Track and report on key performance indicators (KPIs) such ason-time delivery, load utilization, and driver compliance.

• Assist in resolving billing, documentation, and compliance-related issues when required.

3. Required Qualifications & Experience

• Minimum 1 year of work experiencein US dispatch/logistics/trucking industry (mandatory).

• Graduate in any discipline (preferred).

• Good knowledge ofdispatch software, load boards, and CRM tools (DAT,Truckstop).

• Strong understanding ofUS geography, routes, time zones, and DOT/FMCSA regulations(preferred).

• ExcellentEnglish communication skills– verbal and written.

• Strong problem-solving ability and ability to work under pressure.

• Flexible to work inUS night shift (06:30 PM – 04:30 AM IST).

4. Key Skills

• Dispatch Management

• Load Planning & Scheduling

• Carrier/Driver Coordination

• Problem-Solving & Decision-Making

• Customer Service Orientation

• Attention to Detail

5. Growth Path

This role provides career progression intoSenior Dispatch Executive, Team Lead – Dispatch, or Operations Supervisor roles within the logistics and transportation domain.