Sr Dispatcher Coordinator

TENARAI TECHNOLOGIES PRIVATE LIMITED; Bengaluru; On-site; INR 1,800,000 - 2,800,000; Full time

Job summary

TENARAI TECHNOLOGIES PRIVATE LIMITED in Bengaluru seeks a seasoned Dispatch Lead to head a dispatch shift, own handovers, and manage L1 escalations across US client engagements.

You will mentor junior dispatchers, prioritize queues to meet SLA targets, and produce shift reports while adapting to rotating night shifts. Excellent English and knowledge of US geography/time zones are essential.

Qualifications

• 6+ years in field-service dispatch or NOC for US clients
• SLA-driven ticket management and escalation handling
• Knows US geography and time zones
• Excellent spoken and written English
• Willing to work rotating shifts including nights

Responsibilities

• Carry out all dispatcher duties (see Dispatcher profile)
• Own shift handover
• Handle L1 escalations
• Prioritise the queue and make SLA-risk calls
• Mentor junior dispatchers
• Produce shift reports

Skills

Lead dispatch

SLA-driven management

US geography/time zones

English proficiency

Night shifts willingness

Job description

Role purpose

Lead a dispatch shift everything a dispatcher does, plus shift ownership, L1 escalations and dispatch quality.

Key responsibilities

• Carry out all dispatcher duties (see Dispatcher profile)
• Own shift handover
• Handle L1 escalations
• Prioritise the queue and make SLA-risk calls
• Mentor junior dispatchers
• Produce shift reports

Essential skills and experience

• 6+ years in field-service dispatch or NOC for US clients (6+ considered with strong lead experience)
• SLA-driven ticket management and escalation handling
• Knows US geography and time zones
• Excellent spoken and written English
• Willing to work rotating shifts including nights

Desirable

• Data-centre, structured cabling and fiber terminology
• Field Nation / WorkMarket dispatch
• Prior shift-lead experience
• ITIL Foundation