Assistant Warehouse Manager

MSI Services Pvt Ltd; Bengaluru; Presencial; INR 550.000 - 750.000; Jornada completa

Descripción de la vacante

MSI Services Pvt Ltd in Bengaluru is seeking a seasoned Dispatch Supervisor to assist the Dispatch Manager in overseeing daily operations, coordinate driver schedules, route planning, and load assignments to ensure on-time deliveries. You will track shipments, address exceptions, and collaborate with warehouse, transportation, and customer service teams.

The role emphasizes training dispatch staff, preparing KPI reports on on-time delivery and route efficiency, identifying gaps, and implementing

Formación

• Bachelor's degree in Logistics, Supply Chain, Business Administration, or related field preferred.
• 5–7 years of dispatch/logistics/transportation experience; 1–2 years in a supervisory role preferred.
• Strong knowledge of dispatch software, GPS tracking systems, and MS Excel.
• Excellent communication, problem-solving, and decision-making skills.
• Ability to handle multiple priorities in a fast-paced environment.
• Strong leadership and team management abilities.

Responsabilidades

• Assist the Dispatch Manager in overseeing daily dispatch operations.
• Monitor driver schedules, route planning, and load assignments to ensure on-time delivery.
• Support in tracking shipments and addressing exceptions or delays.
• Handle escalations from customers, drivers, or internal teams, ensuring timely resolution.
• Maintain accurate records of dispatch activities, performance metrics, and compliance requirements.
• Coordinate with warehouse, transportation, and customer service teams for smooth operations.
• Train and mentor dispatch staff on procedures, systems, and best practices.
• Support in preparing reports on KPIs such as on-time delivery, route efficiency, and customer satisfaction.
• Identify process gaps and recommend improvements to enhance efficiency and service quality.
• Ensure compliance with company policies, safety standards, and transportation regulations.

Conocimientos

Dispatch software

GPS tracking

MS Excel

Educación

Bachelor's degree in Logistics

Descripción del empleo

1. Assist the Dispatch Manager in overseeing daily dispatch operations.

2. Monitor driver schedules, route planning, and load assignments to ensure on-time delivery.

3. Support in tracking shipments and addressing exceptions or delays.

4. Handle escalations from customers, drivers, or internal teams, ensuring timely resolution.

5. Maintain accurate records of dispatch activities, performance metrics, and compliance requirements.

6. Coordinate with warehouse, transportation, and customer service teams for smooth operations.

7. Train and mentor dispatch staff on procedures, systems, and best practices.

8. Support in preparing reports on KPIs such as on-time delivery, route efficiency, and customer

satisfaction.

9. Identify process gaps and recommend improvements to enhance efficiency and service quality.

10. Ensure compliance with company policies, safety standards, and transportation regulations.

Desired Candidate Profile

1. Bachelor’s degree in Logistics, Supply Chain, Business Administration, or related field (preferred).

2. 5–7 years of experience in dispatch, logistics, or transportation; 1–2 years in a supervisory role

preferred.

3. Strong knowledge of dispatch software, GPS tracking systems, andMS Excel.

4. Excellent communication, problem-solving, and decision-making skills.

5. Ability to handle multiple priorities in a fast-paced environment.

6. Strong leadership and team management abilities.