Senior Dispatcher

TENARAI TECHNOLOGIES PRIVATE LIMITED; Bengaluru; On-site; INR 1,800,000 - 2,600,000; Full time

Job summary

TENARAI TECHNOLOGIES PRIVATE LIMITED in Bengaluru (Bangalore) seeks a Senior Dispatcher / Command Centre Lead to oversee a dispatch shift and own handovers, escalations, and dispatch quality. The role requires 6–12 years in field-service dispatch or NOC, with SLA-driven ticket management and strong English skills.

Willingness to work rotating night shifts is essential. The position is based at the Bangalore office with rotating shifts, and the candidate will mentor juniors and generate shift

Qualifications

• 6–12 years of experience in dispatch or related leadership roles.
• Experience handling SLA-driven ticket management and escalations.
• Familiarity with US geography and time zones is required.
• Strong English communication skills, both spoken and written.

Responsibilities

• Carry out all dispatcher duties and own shift handover.
• Handle L1 escalations and prioritise the queue with SLA-risk calls.
• Mentor junior dispatchers and produce shift reports.

Skills

6+ years experience lead role

SLA-driven ticket management

US geography & time zones

Excellent spoken & written English

Willing to work rotating night shifts

Job description

Role: Senior Dispatcher / Command Centre Lead 247 Dispatch & Activity Monitoring

Experience: 6-12 Years

Location: Bangalore-work from office, Rotational Shifts

Role purpose

Lead a dispatch shift everything a dispatcher does, plus shift ownership, L1 escalations and dispatch quality.

Key responsibilities

• Carry out all dispatcher duties (see Dispatcher profile)
• Own shift handover
• Handle L1 escalations
• Prioritise the queue and make SLA-risk calls
• Mentor junior dispatchers
• Produce shift reports

Essential skills and experience

• 8+ years in field-service dispatch or NOC for US clients (6+ considered with strong lead experience)
• SLA-driven ticket management and escalation handling
• Knows US geography and time zones
• Excellent spoken and written English
• Willing to work rotating shifts including nights