Senior Desktop Support Engineer L2

Hikvision India; Mumbai, Vasai; On-site; INR 420,000 - 540,000; Full time

Job summary

Hikvision India is seeking a Desktop Support Engineer to provide Level 2 end-user support in Goregaon and Vasai areas. The role involves resolving issues related to desktops, laptops, printers, and peripherals, with OS configuration on Windows platforms.

The candidate should be proficient in Outlook configuration, printer setup, and hardware replacement when needed. Collaboration with the team will help resolve escalated issues efficiently.

Qualifications

• Experience providing Level 2 desktop support to end-users.
• Ability to troubleshoot desktop OS issues on Windows platforms.
• Strong hardware knowledge for component replacement/repair.

Responsibilities

• Provide Level 2 desktop support to end-users for desktops, laptops, and peripherals.
• Install, configure, and maintain Windows OS.
• Troubleshoot Outlook configuration and printer setup.

Skills

Desktop Support

Troubleshooting

End-user support

Communication

Tools

Windows OS

Outlook

Job description

Job Role: Desktop Support Engineer

Location: Goregaon (Near Aarey Metro Station)

Vasai (Valiv Patha, Gaon Devi Road)

Roles and Responsibilities

• Provide Level 2 desktop support to end-users, troubleshooting and resolving technical issues related to desktops, laptops, printers, and other peripherals.
• Install, configure, and maintain operating systems (OS) on Windows platforms.
• Troubleshoot common software applications such as Outlook configuration and printer setup.
• Perform hardware replacement or repair of faulty components when necessary.
• Collaborate with team members to resolve complex technical issues that require escalation.

Kind Regards,

Rohan Kadam

8655943921