Desktop Engineer L2 Location: Jogeshwari, Mumbai

Arting Digital; Mumbai; On-site; INR 400,000 - 600,000; Full time

Job summary

A tech firm in Mumbai is seeking a skilled Desktop Engineer L2 to provide on-site technical support and ensure the smooth operation of desktop systems. The ideal candidate should have at least 2 years of experience in troubleshooting Windows systems, managing Active Directory, and be proficient in understanding basic networking concepts. This full-time role requires strong communication skills and the ability to work efficiently in a fast-paced environment.

Qualifications

• 2 years of experience in technical support for desktop systems.
• Hands-on experience troubleshooting Windows systems.
• Experience managing Active Directory.

Responsibilities

• Provide L2 technical support for desktops, laptops, and peripherals.
• Install, configure, and maintain Windows 10/11 operating systems.
• Troubleshoot hardware, software, and network connectivity issues.
• Manage Active Directory users, groups, and policies.
• Assist with software installations and updates.
• Maintain inventory of IT assets and documentation.
• Coordinate with L3 or vendor teams for escalation.
• Ensure timely resolution of tickets and adherence to SLAs.

Skills

Windows 10/11 administration

Active Directory management

Basic networking concepts

Troubleshooting skills

Communication skills

Education

Any Graduate

Job description

Desktop Engineer L2

Location: Jogeshwari, Mumbai

Experience: 2 Years

Working Mode: On‑site (6 Days a Week)

Notice Period: Up to 15 Days

Education: Any Graduate

Job Overview: We are looking for a skilled Desktop Engineer L2 to provide technical support and ensure the smooth operation of desktop systems, hardware, and software across the organization. The ideal candidate should have hands‑on experience in troubleshooting Windows systems, managing Active Directory, and resolving user issues efficiently.

Key Responsibilities

• Provide L2 technical support for desktops, laptops, and peripherals.
• Install, configure, and maintain Windows 10/11 operating systems.
• Troubleshoot hardware, software, and network connectivity issues.
• Manage Active Directory users, groups, and group policies.
• Assist with software installations, updates, and patch management.
• Maintain inventory of IT assets and ensure proper documentation.
• Coordinate with L3 or vendor teams for issue escalation when required.
• Ensure timely resolution of tickets and adherence to SLAs.

Required Skills

• Strong knowledge of Windows 10/11 administration.
• Proficiency in Active Directory and Group Policy Management.
• Good understanding of basic networking concepts (LAN/WAN, IP, DNS, DHCP).
• Excellent troubleshooting and communication skills.
• Ability to handle user support in a fast‑paced environment.

Additional Details

• Work Mode: On‑site (6 Days a Week)
• Location: Jogeshwari, Mumbai
• Notice Period: 15 Days

Seniority level

Associate

Employment type

Full‑time

Job function

Information Technology

Industries

IT Services and IT Consulting