Senior Desktop Engineer

Digitide; Jaipur; On-site; INR 400,000 - 600,000; Full time

Job summary

Digitide is seeking a Senior Desktop Engineer L1 with 2 years of IT support experience to handle tickets, fix hardware and software issues, and set up new systems, ensuring smooth IT operations across the organization. You will manage user accounts and maintain reliable network connectivity.

You will manage user accounts, maintain network connectivity, assist with AD basics, Windows OS troubleshooting, and basic security tasks.

Qualifications

• 2 years of hands-on IT helpdesk or desktop support experience.
• Bachelor's degree in IT, CS or related field.
• Strong Windows troubleshooting, hardware assembly, and AD basics.
• Clear communication and customer-first problem solving.

Responsibilities

• Technical Support: Resolve L1/L2 incidents via tickets, phone, and remote tools.
• Hardware & OS Management: Install, configure, and troubleshoot Windows OS, laptops, desktops, and printers.
• Account Administration: Manage user access and Microsoft 365/Outlook configurations.
• Network & Security: Troubleshoot basic TCP/IP, VPN, Wi-Fi, and endpoint security.
• Asset Tracking: Maintain inventory checklists for hardware allocation, onboarding, and offboarding.

Skills

Windows troubleshooting

Active Directory basics

Customer-focused problem solving

Communication

Education

Bachelor's Degree in Information Technology or Computer Science

Tools

Windows OS

Microsoft 365

Printer setup

Job description

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Description

A Senior Desktop Engineer L1 with 2 years of experience handles IT support, fixes hardware and software issues, and manages user accounts . Key duties include resolving tickets, setting up new systems, and maintaining network connections.

Responsibilities

Technical Support: Resolve L1/L2 end-user incidents via ticketing systems, phone, and remote tools.

Hardware & OS Management: Install, configure, and troubleshoot Windows OS, laptops, desktops, and printers.

Account Administration: Manage user access, Active Directory setups, and Microsoft 365 or Outlook configurations.

Network & Security: Troubleshoot basic TCP/IP, VPN clients, Wi-Fi, and endpoint security tools like BitLocker.

Asset Tracking: Maintain inventory checklists for hardware allocation, onboarding, and offboarding.

Qualifications

Experience: 2 years of hands-on experience in IT helpdesk or desktop support operations.

Education: Bachelor's Degree in Information Technology, Computer Science, or a related field.

Technical Knowledge: Strong command of Windows troubleshooting, hardware assembly, and Active Directory basics.

Soft Skills: Clear communication abilities and customer-first problem-solving orientation.

Job Info

• Job Identification 267339