Desktop Support Engineer L2

Digitide; Mumbai; On-site; INR 400,000 - 600,000; Full time

Job summary

Digitide is seeking a Desktop Support L2 to assist end users and resolve hardware/software issues across our Mumbai operations.

Ideal candidate is a Graduate with good communication, basic networking, and ticketing experience. You will troubleshoot, document, and escalate as needed, ensuring smooth IT support for a fast-growing business.

This role offers exposure to enterprise-grade technology, a collaborative team environment, and opportunities for skill development within a global company.

Qualifications

• Graduate degree or equivalent qualification.
• Strong communication and customer service mindset.

Responsibilities

• Provide desktop and end-user support including OS, apps, hardware.
• Troubleshoot issues, document tickets, and escalate when needed.

Education

Graduate

Job description

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Description

Desktop Support L2

Responsibilities

Desktop Support - End User support

Qualifications

Graduate

Job Info

• Job Identification 255234