Service Desk Engineer

Digitide; India; Presencial; INR 300.000 - 420.000; Jornada completa

Descripción de la vacante

Digitide is seeking a Service Desk Support professional to provide first-line technical assistance, manage user incidents, and resolve hardware/software issues across our global operations.

You will handle Active Directory and Office 365 tasks, support remote users via VPN, RDP, and perform routine maintenance and security updates while delivering high customer satisfaction. Graduates with a proactive, customer-focused mindset are encouraged to apply.

Formación

• Graduate with relevant IT support experience.
• Experience with AD, Office 365, and user onboarding.
• Familiarity with ticketing systems and SLA targets.

Responsabilidades

• Incident & request management using ticketing systems to meet SLA targets.
• Troubleshoot desktop hardware, software, laptops, VoIP phones, printers.
• Administer Active Directory accounts, permissions, onboarding new users.
• Provide remote assistance via VPN, RDP, screen-sharing.
• Perform routine system maintenance, software installs, and patching.

Conocimientos

Active Directory

Office 365

Remote support

Customer service

SLA adherence

Educación

Graduate

Herramientas

Jira

ServiceNow

ManageEngine

VPN

RDP

Descripción del empleo

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Description

A Service Desk Support profile involves providing first-line technical assistance, managing user incidents via ticketing systems, and resolving hardware/software issues . Key responsibilities include Active Directory management, Office 365 support, network troubleshooting, and ensuring high customer satisfaction.

Responsibilities

Incident & Request Management: Recording, classifying, and resolving user issues using ticketing systems (e.g., Jira, ServiceNow, ManageEngine) to meet SLA targets.

Technical Support: Troubleshooting desktop hardware, software, laptops, VoIP phones, and printers.

User Management: Administering accounts in Active Directory, managing permissions, and setting up new users (onboarding).

Remote Assistance: Supporting remote users via VPN, RDP, or screen-sharing tools.

System Maintenance: Performing routine maintenance, software installations, and security patching

Qualifications

Graduate

Job Info

• Job Identification 259480