Desktop Support Engineer L2

Digitide; Gurugram District; On-site; INR 300,000 - 500,000; Full time

Job summary

Digitide is seeking a Desktop Support Engineer to manage, troubleshoot, and maintain computer hardware, software operating systems, and end-user network connectivity. The role requires hands-on experience across Windows, macOS, and Linux environments and proficiency with AD or Microsoft 365 for access control.

The candidate will deploy and image workstations for new hires and log incidents in ticketing systems such as ServiceNow or JIRA, ensuring clear documentation of solutions used to resolve

Qualifications

• Graduate degree or higher preferred.
• Experience managing Windows/macOS/Linux endpoints.
• Familiarity with IT support tools and ticketing systems.

Responsibilities

• Technical Troubleshooting: diagnose and resolve hardware, software, and peripheral issues via remote tools or on-site deskside support.
• System Deployment: install, configure, image operating systems and deploy workstations for new hires.
• Access & Directory Management: manage user accounts, password resets, and security permissions using AD or M365.
• Ticketing & Documentation: track incidents through helpdesk systems (ServiceNow, JIRA) and log technical solutions for future reference.

Skills

Windows/Mac/Linux environments

TCP/IP

DNS

DHCP

Active Directory

Microsoft 365

Education

Graduate

Tools

ServiceNow

JIRA

Active Directory

Microsoft 365

Job description

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Description

A Desktop Support Engineer manages, troubleshoots, and maintains an organization's computer hardware, software operating systems, and end-user network connectivity .

Responsibilities

• Technical Troubleshooting: Diagnose and resolve hardware, software, and peripheral issues via remote tools or on-site deskside support.
• System Deployment: Install, configure, and image operating systems (Windows, macOS, Linux) and deploy workstations for new hires.
• Access & Directory Management: Manage user accounts, password resets, and security permissions using Active Directory or Microsoft 365.
• Ticketing & Documentation: Track incidents through helpdesk systems (e.g., ServiceNow, JIRA) and log technical solutions for future reference

Technical Knowledge: Proficiency in Windows/Mac environments, TCP/IP, DNS, DHCP, and hardware assembly/repair.

Soft Skills: Strong customer service orientation, clear communication, and logical problem-solving.

Qualifications

Graduate

Job Info

• Job Identification 269713