Service Desk Engineer

Digitide; Gurugram District; Hybrid; INR 300,000 - 540,000; Full time

Job summary

Digitide in India is seeking a Service Desk cum Desktop Engineer for a hybrid IT role. You will be the single point of contact for end-users, remotely resolving Level-1 and Level-2 issues while traveling onsite to fix local hardware.

The role covers user access, ticketing, and hardware repairs. Responsibilities include remote ticket management, onsite hardware troubleshooting, AD-based access control, and basic M365/Google Workspace administration, with emphasis on security updates and compliant

Qualifications

• A Bachelor's degree in IT, CS, or an equivalent diploma is required.
• Exposure to ITIL/industry certs is a plus.
• Experience level ranges from 0 to 4 years, typical for Level-1 to Level-2 support.

Responsibilities

• Service Desk (Remote Support): act as the primary interface for users, logging, prioritizing, and managing tickets in tools like ServiceNow or Jira Service Desk.
• Desktop Support (Onsite/Physical): troubleshoot and repair hardware, configure peripherals, and manage IT asset inventory.
• System Administration: manage user accounts and access via Active Directory; basic Microsoft 365 or Google Workspace administration.
• Network & Security: basic network troubleshooting, antivirus updates, and policy compliance.

Skills

Service Desk

Desktop Support

System Administration

Network & Security

Education

Bachelor’s degree in IT/CS or equivalent (BCA/BSc IT)

Tools

ServiceNow

Jira Service Desk

Active Directory

Microsoft 365

Google Workspace

Job description

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Description

Service Desk cum Desktop Engineer is a hybrid IT role. You act as the single point of contact for end-users, remotely resolving Level-1 and Level-2 issues while traveling onsite to fix local hardware. They manage everything from user access and ticketing to physical hardware repairs

Responsibilities

• Service Desk (Remote Support): Act as the primary interface for users, logging, prioritizing, and managing tickets in tools like ServiceNow or Jira Service Desk.
• Desktop Support (Onsite/Physical): Troubleshoot and repair hardware (laptops, desktops, printers), configure peripherals, and manage IT asset inventory.
• System Administration: Manage user accounts and access controls via Active Directory. Handle basic Microsoft 365 or Google Workspace administration.
• Network & Security: Perform basic network troubleshooting (TCP/IP, Wi-Fi, VPN, DNS, DHCP). Apply and monitor antivirus updates and compliance.

Qualifications

• Operating Systems: Windows 10/11, macOS, and basic Linux distributions.
• Hardware: Motherboards, RAM, storage upgrades, and multifunction printer setups.
• Networking: Wi-Fi troubleshooting, LAN/WAN setup, and configuring VPN clients
• Education: Bachelor’s degree in IT, Computer Science, or equivalent diploma (BCA/BSc IT).
• Experience: Typically 0 to 4 years of experience, often starting at Level-1 and advancing to Level-2.
• Certifications: Industry certifications are highly valued for career growth. Look into CompTIA A+ and ITIL Foundations .

Job Info

• Job Identification 266056