Senior Data Operations Analyst

Cielo Talent; Karnataka; Hybrid; INR 600,000 - 900,000; Full time

Job summary

InvestCloud is seeking a Batch Operations / Computer Operator to manage automated batch processing within our enterprise scheduler. You will monitor end-to-end processing cycles, respond to alerts, and ensure processing completes within defined SLAs.

The role requires calm under pressure, a strong sense of urgency, and the ability to coordinate with clients and vendors. Documentation, change support, and RCA analyses are part of daily duties during peak periods.

Qualifications

• Bachelor's degree preferred; equivalent work experience may be substituted.
• 3+ years of professional experience in batch operations, production support, or related function, preferably in wealth management or financial services.

Responsibilities

• Monitor automated batch job streams in an enterprise scheduler, maintaining alerts and delays.
• Own the processing cycle during shifts, ensuring jobs start, run, and complete within defined SLAs.
• Identify, investigate, and drive resolution of job failures, abends, and connectivity issues.
• Escalate incidents with clear context to support teams and vendors.
• Lead or participate in incident bridges, RCA, and shift turnover documentation.
• Create procedural documentation and participate in continuous improvement of batch environments.

Skills

Batch monitoring

Incident management

Job scheduling

Communication

Problem solving

Multitasking

Education

Bachelor's degree preferred

Tools

CA Autosys

SFTP

NDM

Job description

Position: Batch Operations / Computer Operator

Role Summary

The primary role of the Batch Operations / Computer Operator is to manage and support automated batch processing within an enterprise job scheduler. This position is hands-on and execution-focused, responsible for monitoring end-to-end processing cycles, responding to alerts, and managing the full dynamics of a batch windowincluding job failures, abends, timeline pressures, and downstream impacts. The ideal candidate is calm under pressure, operates with a strong sense of urgency, and is committed to meeting processing SLAs and delivering accurate, timely results.

Shift Requirements

• MondayFriday: Market open hours
• Rotating weekend: On-call batch / incident support
• Occasional weekend work: Limited project / implementation activities as needed

Key Responsibilities

Batch Monitoring & Incident Management

• Monitor automated batch job streams in an enterprise job scheduler (e.g., CA Autosys or similar), maintaining heightened sensitivity to all alerts, delays, and abnormal conditions.
• Own the processing cycle during assigned shifts, ensuring jobs start, run, and complete within defined SLAs and market timelines.
• Proactively identify, investigate, and drive resolution of job failures, abends, transmission issues, and connectivity-related problems.
• Escalate incidents to appropriate application, infrastructure, and vendor support teams with clear, concise context and required urgency.
• Lead or actively participate in incident bridges, contributing to triage, impact assessment, and root cause analysis (RCA) for batch-related events.
• Provide accurate, timely status updates during high-pressure periods (e.g., SOD, intraday cycles, EOD, month-end, quarter-end).

Job Scheduling & Change Management

• Add, modify, or remove jobs within the batch stream based on approved requests from operations, client service, and project teams.
• Work closely with internal teams to correctly sequence new jobs and dependencies as part of new batch onboarding and JIL/build work.
• Support key initiatives such as disaster recovery tests, client/vendor testing, and other controlled non-production and production events.
• Adhere to all change, compliance, and approval standards, ensuring that environmental changes follow documented procedures and corporate policies.

Operational Support & Client/Vendor Interaction

• Intake, prioritize, and organize intraday requests for daily and weekend processing via the ticketing system.
• Communicate with clients, financial institutions, and vendors via email and phone regarding file receipt, report delivery, and other batch-dependent outputs.
• Use enterprise monitoring tools to track the health of applications, systems, and storage involved in the batch ecosystem, and act on early warning indicators.

Documentation & Continuous Improvement

• Perform detailed research and analysis of job failures and anomalies, documenting findings, impacts, and corrective actions.
• Create and maintain procedural documentation for batch processes, transmissions, contact lists, and operational runbooks.
• Document incident records, including analysis, remediation steps, and preventive recommendations; produce clear shift turnover reports, problem logs, and other operational records.
• Contribute feedback and ideas to continuously improve batch stability, observability, and supportability.

Required Skills & Experience

Technical Skills

• Experience with enterprise job scheduling / automation tools (e.g., CA Autosys or similar), including job dependencies, calendars, and event handling.
• Familiarity with file transfer and back-office processing (e.g., SFTP, NDM) and associated controls (naming, timeliness, completeness).
• Fundamental understanding of:
• Operating systems: Microsoft Windows, Linux, Unix
• Storage concepts: NAS and general storage terminology
• Networking and protocols: TCP, SSH, SFTP, HTTPS, and related connectivity concepts
• Experience with enterprise monitoring and alerting tools for applications and infrastructure.

Industry & Domain

• Familiarity with wealth management or broader financial services terminology, workflows, and operational cycles is strongly preferred.
• Understanding of the criticality of market-driven timelines, cutoffs, and regulatory expectations around data accuracy and availability.

Behavioral & Soft Skills

• Proven ability to multi-task and manage multiple concurrent incidents and requests in a fast-paced, high-pressure environment.
• Strong sense of urgency, ownership, and follow-through to drive issues to resolution within SLA.
• Clear, professional written and verbal communication skills for both technical and non-technical audiences, including clients and external partners.
• Team-oriented, must-get-it-done attitude, especially during peak processing periods such as month-end and quarter-end.
• Strong attention to detail with the ability to distinguish symptoms from root causes and document findings clearly.

Basic Qualifications

• Bachelors degree preferred; equivalent work experience may be substituted in lieu of a degree.
• 3+ years of professional experience in batch operations, production support, or a related functionpreferably within the wealth management or financial services industry.

Equal Employment Opportunity

InvestCloud is an Equal Opportunity Employer/Disability/Vet.

InvestCloud is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.