Analyst Workload IT

Medline International Two Australia Pty; Pune District; On-site; INR 600,000 - 900,000; Full time

Job summary

Medline International Two Australia Pty in Pune, India, seeks an Analyst Workload IT to support enterprise workload automation and batch operations, focusing on AutoSys monitoring, incident handling, and production support.

You will monitor job streams, troubleshoot failures, coordinate with cross-functional teams, maintain runbooks, and ensure timely completion of critical batch processes in a fast-paced production environment.

Qualifications

• Hands-on knowledge of AutoSys job monitoring, status validation, reruns, force starts, holds, and basic job control.
• Understanding of workload automation concepts, batch processing, calendars, schedules, and production workflows.
• Basic knowledge of Unix/Linux and Windows operating systems, including log review and command-line navigation.
• Ability to analyze AutoSys job failures, review job logs, identify common error patterns, and perform first-level troubleshooting.
• Maintain job scheduling documentation, operational procedures, and process dependencies.
• Assist with implementation and maintenance of job schedules, calendars, and workflows.
• Knowledge of ITSM tools for incident creation, tracking, escalation, and closure.
• Understanding of production support processes, shift handovers, escalation procedures, and operational documentation.
• Strong analytical, problem-solving, and prioritization skills in a time-sensitive production environment.
• Good verbal and written communication skills to provide clear updates to technical teams, business users, and shift stakeholders.
• Ability to work independently, collaborate with cross-functional teams, and follow standard operating procedures.
• Proficiency in Microsoft Office applications for reporting, tracking, and documentation.

Responsibilities

• Monitor production, test, and scheduled batch jobs through AutoSys to ensure timely and successful completion.
• Track job streams, dependencies, schedules, alerts, and failures across business-critical application workflows.
• Perform first-level troubleshooting for failed, delayed, terminated, or long-running AutoSys jobs by reviewing logs, job details, and documented runbooks.
• Execute standard job control actions such as reruns, force starts, holds, releases, and status checks as per approved procedures.
• Create, update, and manage incidents and service requests in ITSM tools with accurate details, impact, actions taken, and resolution notes.
• Escalate unresolved or high-impact job failures to application, database, middleware, Unix/Linux, Windows, or infrastructure teams as required.
• Provide timely communication and status updates during production issues, shift handovers, and major batch processing windows.
• Support daily, weekly, month-end, quarter-end, year-end, weekend, and holiday batch processing activities.
• Maintain and update operational documentation, runbooks, escalation matrices, job dependency details, and support procedures.
• Assist in job schedule maintenance, calendar updates, job validation, and implementation support under approved change management processes.
• Monitor system alerts, event logs, job reports, and operational dashboards to support production stability and availability.
• Work closely with application and infrastructure teams to identify recurring issues, support root-cause analysis, and reduce repeat failures.
• Follow operational controls, compliance with requirements, change management guidelines, and audit-ready documentation practices.
• Participate in rotational shifts, weekend support, and on-call coverage based on business requirements.

Skills

AutoSys monitoring

Job status validation

Workload automation concepts

Unix/Linux & Windows

Log review

ITSM tools

Incident management

Production support

Documentation

Communication

Education

Associate’s or Bachelor’s Degree in Computer Science/Information Technology/Information Systems/Engineering

Tools

Control-M

Tidal

UC4

Job description

## Analyst Workload ITApplyremote type: Hybridlocations: Punetime type: Full timeposted on: Posted Todayjob requisition id: R2614936**Job Summary****Job Description**The Analyst Workload IT role is responsible for supporting enterprise workload automation and batch operations, with a primary focus on AutoSys job monitoring, incident handling, troubleshooting, and production support. This role ensures that scheduled jobs and business-critical batch processes are completed accurately and on time by monitoring job streams, identifying failures, performing initial analysis, coordinating with application and infrastructure teams, and following defined operational procedures. The position requires strong attention to detail, timely communication, and the ability to work in critical production support environment.# Required Skills:* Hands-on knowledge of AutoSys job monitoring, job status validation, job reruns, force starts, holds, and basic job control activities.* Understanding of workload automation concepts, batch processing, job dependencies, calendars, schedules, and production workflows.* Basic knowledge of Unix/Linux and Windows operating systems, including log review and command-line navigation.* Ability to analyze AutoSys job failures, review job logs, identify common error patterns, and perform first-level troubleshooting.* Maintain job scheduling documentation, operational procedures, and process dependencies.* Assist with implementation and maintenance of job schedules, calendars, and workflows.* Knowledge of ITSM tools for incident creation, tracking, escalation, and closure.* Understanding of production support processes, shift handovers, escalation procedures, and operational documentation.* Strong analytical, problem-solving, and prioritization skills in a time-sensitive production environment.* Good verbal and written communication skills to provide clear updates to technical teams, business users, and shift stakeholders.* Ability to work independently, collaborate with cross-functional teams, and follow standard operating procedures.* Proficiency in Microsoft Office applications for reporting, tracking, and documentation.**Responsibilities:*** Monitor production, test, and scheduled batch jobs through AutoSys to ensure timely and successful completion.* Track job streams, dependencies, schedules, alerts, and failures across business-critical application workflows.* Perform first-level troubleshooting for failed, delayed, terminated, or long-running AutoSys jobs by reviewing logs, job details, and documented runbooks.* Execute standard job control actions such as reruns, force starts, holds, releases, and status checks as per approved procedures.* Create, update, and manage incidents and service requests in ITSM tools with accurate details, impact, actions taken, and resolution notes.* Escalate unresolved or high-impact job failures to application, database, middleware, Unix/Linux, Windows, or infrastructure teams as required.* Provide timely communication and status updates during production issues, shift handovers, and major batch processing windows.* Support daily, weekly, month-end, quarter-end, year-end, weekend, and holiday batch processing activities.* Maintain and update operational documentation, runbooks, escalation matrices, job dependency details, and support procedures.* Assist in job schedule maintenance, calendar updates, job validation, and implementation support under approved change management processes.* Monitor system alerts, event logs, job reports, and operational dashboards to support production stability and availability.* Work closely with application and infrastructure teams to identify recurring issues, support root-cause analysis, and reduce repeat failures.* Follow operational controls, compliance with requirements, change management guidelines, and audit-ready documentation practices.* Participate in rotational shifts, weekend support, and on-call coverage based on business requirements.**Experience*** 3–5 years of experience in IT Operations, Production Support, Batch Monitoring, Workload Automation, or Application Support.* Experience supporting AutoSys or similar workload automation tools such as Control-M, Tidal, UC4, or equivalent is preferred.* Exposure to incident management, shift operations, and business-critical batch processing environments is desirable.**Educational Qualification**Associate’s or Bachelor’s Degree in Computer Science, Information Technology, Information Systems, Engineering, or a related field. Equivalent work experience in IT operations, production support, or workload automation may also be considered.