Operations Specialist

Arcgate; Udaipur District; On-site; INR 500,000 - 700,000; Full time

Benefits offered by this job

Enterprise-scale projects

Growth opportunities

Competitive compensation

Global clients

Job summary

Arcgate is seeking a detail-oriented Operations Specialist to join our growing team in India. You will support day-to-day client operations, ensure data accuracy, and maintain operational excellence. You will collaborate with internal teams, perform data audits, and prepare reports while upholding SLAs.

The role requires strong English communication and proficiency with Google Sheets, Excel, and CRM tools. This full-time position offers working hours 1:00 PM – 10:00 PM IST and opportunities for

Qualifications

• Bachelor's degree in any discipline.
• Strong English communication skills (verbal and written).
• Experience in operations, client-facing roles, or similar environments.

Responsibilities

• Manage day-to-day operational activities with accuracy, efficiency, and timely delivery.
• Communicate with clients via email and virtual meetings to support operational requirements.
• Perform data auditing, validation, reconciliation, and quality checks across multiple systems.
• Maintain operational documentation, reports, and business records.
• Identify, investigate, and resolve data discrepancies while ensuring high data quality.
• Collaborate with internal teams and clients to resolve operational issues and improve service delivery.
• Support process improvement initiatives to enhance operational efficiency, accuracy, and scalability.
• Prepare operational reports and provide timely updates to clients and internal stakeholders.
• Ensure compliance with established processes, quality standards, and SLAs.

Skills

Excellent English communication

Google Sheets

Microsoft Excel

CRM platforms

Analytical skills

Attention to detail

Data auditing

Operations coordination

Education

Bachelor's degree

Tools

APIs/EDI (preferred)

CRM platforms

Job description

We are seeking a detail-oriented Operations Specialist to join our growing team. In this role, you will work closely with clients to support day-to-day business operations, ensuring data accuracy, maintaining operational excellence, and delivering high-quality outcomes.

Experience

3+ Years

Employment Type

Full-Time

Work Shift

1:00 PM – 10:00 PM (IST)

Education

Bachelor's degree in any discipline

Key Responsibilities

• Manage day-to-day operational activities with accuracy, efficiency, and timely delivery.
• Communicate directly with clients through email and virtual meetings to support operational requirements.
• Perform data auditing, validation, reconciliation, and quality checks across multiple systems.
• Maintain operational documentation, reports, and business records.
• Identify, investigate, and resolve data discrepancies while ensuring high data quality standards.
• Collaborate with internal teams and clients to resolve operational issues and improve service delivery.
• Support process improvement initiatives to enhance operational efficiency, accuracy, and scalability.
• Prepare operational reports and provide timely updates to clients and internal stakeholders.
• Ensure compliance with established processes, quality standards, and service level agreements (SLAs).

Experience & Qualifications

• 3+ years of experience in operations, business operations, or a similar client-facing role.
• Excellent verbal and written communication skills in English.
• Strong proficiency in Google Sheets and Microsoft Excel.
• Experience working with CRM platforms and other operational tools.
• Strong analytical, problem-solving, and organizational skills with exceptional attention to detail.
• Hands-on experience in data auditing, validation, reconciliation, and client reporting.
• Ability to manage multiple priorities while maintaining a high level of accuracy in a fast-paced environment.
• Exposure to APIs, EDI, or experience collaborating with technical teams on system integrations is preferred.
• Prior experience supporting pre-production processes and post-production integrations is an advantage.

Benefits

• Opportunity to work on enterprise-scale digital transformation projects.
• Collaborative and growth-oriented work environment with continuous learning opportunities.
• Competitive compensation package with excellent career growth and advancement opportunities.
• Exposure to innovative projects and global clients across diverse industries.