Operations Specialist

Arcgate Technologies LLP; Udaipur District; On-site; INR 900,000 - 1,200,000; Full time

Job summary

Arcgate Technologies LLP is seeking a detail-oriented Operations Specialist to join our growing team in Rajasthan. You will work closely with clients to support day-to-day operations, ensure data accuracy, and deliver high-quality outcomes.

The ideal candidate has 3+ years in operations, strong English communication, and hands-on experience with Google Sheets, Excel, and CRM platforms. You will collaborate with internal teams and clients to resolve operational challenges and drive process

Qualifications

• 3+ years of experience in operations, business operations, or a similar client-facing role.
• Excellent verbal and written communication skills in English.
• Strong proficiency in Google Sheets and Microsoft Excel.
• Experience working with CRM platforms and other operational tools.
• Hands-on experience with data auditing, validation, reconciliation, and client reporting.

Responsibilities

• Manage day-to-day operational activities with accuracy, efficiency, and timely delivery.
• Communicate directly with clients through email and virtual meetings to support operational requirements.
• Perform data auditing, validation, reconciliation, and quality checks across multiple systems.
• Maintain operational documentation, reports, and business records.
• Identify, investigate, and resolve data discrepancies while ensuring high data quality standards.
• Collaborate with internal teams and clients to resolve operational issues and improve service delivery.
• Support process improvement initiatives to enhance operational efficiency, accuracy, and scalability.
• Prepare operational reports and provide timely updates to clients and internal stakeholders.
• Ensure compliance with established processes, quality standards, and service level agreements (SLAs).

Skills

Google Sheets

Microsoft Excel

CRM systems

Data auditing

Client communication

Education

Bachelor's degree

Tools

CRM platforms

APIs/EDI

Job description

We are seeking a detail-oriented Operations Specialist to join our growing team. In this role, you will work closely with clients to support day-to-day business operations, ensuring data accuracy, maintaining operational excellence, and delivering high-quality outcomes.

The ideal candidate should possess strong analytical skills, excellent communication abilities, and hands-on experience with spreadsheets, CRM systems, and operational processes. You will collaborate with internal teams and clients to resolve operational challenges, improve processes, and deliver exceptional client service.

Work Shift: 1:00 PM – 10:00 PM (IST)

Education: Bachelor's degree in any discipline

Key Responsibilities:

• Manage day-to-day operational activities with accuracy, efficiency, and timely delivery.
• Communicate directly with clients through email and virtual meetings to support operational requirements.
• Perform data auditing, validation, reconciliation, and quality checks across multiple systems.
• Maintain operational documentation, reports, and business records.
• Identify, investigate, and resolve data discrepancies while ensuring high data quality standards.
• Collaborate with internal teams and clients to resolve operational issues and improve service delivery.
• Support process improvement initiatives to enhance operational efficiency, accuracy, and scalability.
• Prepare operational reports and provide timely updates to clients and internal stakeholders.
• Ensure compliance with established processes, quality standards, and service level agreements (SLAs).

Experience & Qualifications:

• 3+ years of experience in operations, business operations, or a similar client-facing role.
• Excellent verbal and written communication skills in English.
• Strong proficiency in Google Sheets and Microsoft Excel.
• Experience working with CRM platforms and other operational tools.
• Strong analytical, problem-solving, and organizational skills with exceptional attention to detail.
• Hands-on experience in data auditing, validation, reconciliation, and client reporting.
• Ability to manage multiple priorities while maintaining a high level of accuracy in a fast-paced environment.
• Exposure to APIs, EDI, or experience collaborating with technical teams on system integrations is preferred.
• Prior experience supporting pre-production processes and post-production integrations is an advantage.
• Opportunity to work on enterprise-scale digital transformation projects.
• Collaborative and growth-oriented work environment with continuous learning opportunities.
• Competitive compensation package with excellent career growth and advancement opportunities.
• Exposure to innovative projects and global clients across diverse industries.

Ready to contribute to operational excellence and deliver outstanding client experiences?