Senior Data Analyst

ISS India; Gurugram District, Chennai, Mumbai; On-site; INR 1,200,000 - 2,000,000; Full time

Job summary

ISS India is seeking a Senior Data Analyst to support Workforce Management and productivity initiatives across facility operations. You will analyze workforce data, build dashboards, and provide actionable insights to improve performance and resource utilisation.

The role requires 5 years in data analytics or related fields, with strong Excel and Power BI skills; SQL knowledge is a plus. Collaboration with operations and stakeholders will be essential to drive data-driven decisions.

Qualifications

• 5 years of experience in data analytics, MIS, BI, or workforce analytics.
• Strong Advanced Excel and Power BI; SQL knowledge preferred.
• Ability to translate data into actionable business insights.

Responsibilities

• Analyze workforce, productivity, attendance, and operational performance data.
• Develop and maintain dashboards and reports using Power BI, Excel, or similar tools.
• Identify trends, gaps, manpower optimisation opportunities, and cost efficiencies.
• Collaborate with operations and stakeholders to define KPIs and support data-driven decisions.
• Automate recurring reports and improve data accuracy, consistency, and reporting efficiency.
• Support WFM and productivity projects through data analysis, performance tracking, and recommendations.

Skills

Advanced Excel

Power BI

SQL (basic)

Stakeholder management

Data storytelling

Tools

Power BI

Excel

SQL

Job description

Role Overview

We are looking for a data-driven Senior Data Analyst to support Workforce Management (WFM) and productivity improvement initiatives across facility management operations. The role will focus on analysing workforce data, developing dashboards, identifying efficiency opportunities, and providing actionable insights to improve operational performance and resource utilisation.

Key Responsibilities

• Analyse workforce, manpower deployment, attendance, productivity, and operational performance data.
• Develop and maintain dashboards and reports using Power BI, Excel, or similar tools.
• Identify trends, productivity gaps, manpower optimisation opportunities, and cost efficiencies.
• Work closely with operations and business stakeholders to define KPIs and support data-driven decisions.
• Automate recurring reports and improve data accuracy, consistency, and reporting efficiency.
• Support WFM and productivity improvement projects through data analysis, performance tracking, and actionable recommendations.

Desired Skills & Experience

• 5 years of experience in data analytics, MIS, business intelligence, or workforce productivity analytics.
• Strong proficiency in Advanced Excel and Power BI; working knowledge of SQL is preferred.
• Experience in workforce analytics, manpower planning, productivity analysis, or operations analytics.
• Strong analytical, problem-solving, and stakeholder management skills.
• Ability to translate complex data into clear insights and business recommendations.

Preferred Background

Experience in facility management, manpower-intensive operations, workforce management, or service-based organisations will be an advantage.