Senior Customer Service Representative

Globeia Inc.; Gurugram District; On-site; INR 300,000 - 600,000; Full time

Benefits offered by this job

Global team exposure

International clientele

Job summary

Globeia is expanding its team in Gurugram and seeking a dedicated Senior Customer Service Representative to support clients worldwide. The role emphasizes proactive, detail-oriented service across multiple channels and maintains high standards while coordinating with internal teams.

The position requires strong English communication, CRM and Google Workspace proficiency, and a willingness to work night shifts if needed to support global clients.

Qualifications

• Location: based in or willing to relocate to Gurugram, India.
• Strong customer-service mindset with problem-solving abilities.
• Excellent verbal and written English communication skills.
• Comfortable using CRM platforms and Google Workspace.
• Ability to maintain high energy and focus during night hours; night shifts experience is a plus.

Responsibilities

• Respond to customer queries via email, chat, and calls with clear and timely responses.
• Guide customers through document requirements, application processes, and service updates.
• Track requests, resolve issues, and ensure timely follow-ups.
• Coordinate with internal teams to ensure smooth service delivery.
• Maintain accurate customer records and keep customers updated on progress.
• Identify recurring issues and suggest improvements to the customer experience.

Skills

Customer service

Communication

Problem solving

Tech-savvy

Attention to detail

Night shift resilience

Tools

CRM platforms

Google Workspace

Job description

Globeia is a global identity verification and document services company with ten offices across North America, Europe, Australia and India, and a network of associates in more than 65 cities worldwide. We help people and businesses get the documents they need to move, work and operate across borders.

About the Role

Globeia is expanding its team in Gurugram and seeking a dedicated Senior Customer Service Representative to join our operations team. This role is pivotal in supporting our clients across the Globe, We are looking for a proactive, detail-oriented professional who thrives in a quiet, focused environment and can manage customer inquiries efficiently across multiple channels.

Responsibilities

• Manage customer queries via email, chat, and calls with clear and timely responses.
• Guide customers through document requirements, application processes, and service updates.
• Track requests, resolve issues, and ensure timely follow-ups.
• Coordinate with internal teams to ensure smooth service delivery.
• Maintain accurate customer records and keep customers updated on progress.
• Identify recurring issues and suggest ways to improve the customer experience

Requirements

• Location: Must be based in or willing to relocate to Gurugram, India.
• Problem Solving: Strong customer-service mindset with proven problem-solving abilities
• Communication: Excellent verbal and written communication skills in English.
• Tech-Savvy: Comfortable using CRM platforms, online tools, and Google Workspace.
• Resilience: Ability to maintain high energy and focus levels during night hours; prior experience managing sleep cycles for night shifts is a plus.

Preferred Experience

• Prior customer service experience is must
• Experience in background checks, document verification, or related service industries is an asset

What We Offer

• Opportunity to work with a global team and international clientele.