Customer Service Representative

Vertex Group; Gurugram District; On-site; INR 334,800 - 558,000; Full time

Job summary

A leading IT services provider is seeking a full-time Customer Service Representative in Gurugram. The role involves handling customer inquiries, providing exceptional support, and resolving issues efficiently while maintaining professionalism. Candidates should have experience in customer service, strong communication skills, and the ability to handle customer queries effectively. A high school diploma is required, and a college degree is advantageous. Join a renowned company committed to customer satisfaction and employee growth.

Qualifications

• Experience in Customer Service, Customer Support, and enhancing Customer Satisfaction.
• Strong communication and interpersonal skills to engage effectively with customers and team members.
• Ability to handle customer queries and complaints with professionalism and efficiency.

Responsibilities

• Handle customer inquiries and provide exceptional support.
• Resolve issues efficiently and ensure customer satisfaction.
• Maintain professionalism while communicating with customers.

Skills

Customer Service Experience

Interpersonal Skills

Communication Skills

Handling Customer Queries

Customer Support

Education

High School Diploma or Equivalent

College Degree

Tools

Customer Service Software

Job description

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Vertex Global Services is a globally recognized leader in providing innovative Business Optimization Solutions and has been ranked 19th among the 50 most innovative companies worldwide. Its extensive portfolio includes Managed Services, Human Resource Outsourcing, Performance Marketing, AI, and a Digital Ed-Tech platform. Known for sustainability, a collaborative culture, and its designation as the Best Place to Work, Vertex is committed to creating value for customers, employees, and stakeholders. As the Most Innovative Tech Company in India, it integrates customer service excellence into business workflows to help clients achieve scalable growth.

Role Description

This is a full-time, on-site Customer Service Representative role located in Gurugram. The Customer Service Representative will handle customer inquiries, provide exceptional support, resolve issues efficiently, and ensure customer satisfaction. The role requires proactive communication with customers, maintaining a high standard of professionalism, and working closely with teams to enhance the overall customer experience.

Qualifications

• Experience in Customer Service, Customer Support, and enhancing Customer Satisfaction.
• Skills in managing Customer Experience and delivering exceptional service standards.
• Strong communication and interpersonal skills to engage effectively with customers and team members.
• Ability to handle customer queries and complaints with professionalism and efficiency.
• Prior experience in a customer‑facing role is preferred.
• Proficiency in using customer service software and tools is a plus.
• High school diploma or equivalent; a college degree is advantageous.

Seniority level

• Mid‑Senior level

Employment type

• Full‑time

Industries

• IT Services and IT Consulting