CUSTOMER SUPPORT EXECUTIVE

Zoho; Gurugram District; On-site; INR 350,000 - 550,000; Full time

Job summary

Vrinda International seeks a dedicated Customer Support Executive to join its IT Services team. You will be the primary contact for clients, delivering prompt and professional assistance via inbound voice calls and ticketing systems.

Responsibilities include handling queries, resolving complaints with empathy, and maintaining accurate records to support service delivery and customer satisfaction. This role emphasizes clear communication and problem-solving in a fast-paced environment.

Qualifications

• Proven experience in customer support within the IT Services sector.
• Exceptional verbal communication skills.
• Ability to handle complaints and de-escalate tense situations.
• Strong aptitude for problem-solving and fast resolutions.
• Proficiency in voice process operations and inbound calling.
• Commitment to client satisfaction.

Responsibilities

• Manage incoming calls to address client queries and provide timely solutions.
• Handle customer complaints with empathy and professionalism, resolving to client satisfaction.
• Deliver high-quality customer service by adhering to established protocols and service standards.
• Troubleshoot technical or service-related issues.
• Execute voice process activities, including inbound calling.
• Maintain accurate records of customer interactions and support tickets.

Skills

Customer support

IT Services

Verbal communication

Job description

Gurgaon, Sector 18, India | Posted on 10/07/2026

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Job Description

Summary

We are seeking a dedicated Customer Support Executive to join our IT Services team. In this vital role, you will serve as the primary point of contact for clients, ensuring their inquiries are resolved efficiently and professionally. The position is instrumental in maintaining high customer satisfaction levels by delivering prompt and effective assistance through our inbound voice channels, directly contributing to the overall success and reputation of our service delivery.

Responsibilities

• Manage incoming calls to address client queries and provide timely solutions.
• Handle customer complaints with empathy and professionalism, working to resolve issues to the client's satisfaction.
• Deliver high-quality customer service by adhering to established protocols and service standards.
• Utilize strong problem-solving abilities to troubleshoot technical or service-related issues.
• Execute voice process activities, including inbound calling, to ensure smooth communication with stakeholders.
• Maintain accurate records of customer interactions and support tickets.

Requirements

Requirements:

• Proven experience in customer support, specifically within the IT Services sector.
• Exceptional verbal communication skills to convey information clearly and effectively.
• Demonstrated ability to handle complaints and de-escalate tense situations.
• Strong aptitude for problem-solving and finding quick resolutions to client issues.
• Proficiency in voice process operations and inbound calling techniques.
• A solid foundation in customer service principles and a commitment to client satisfaction.