Customer Service - Voice - Gurgaon

Genpact; Dadri, Gurugram District, Delhi; Sur place; INR 300 000 - 420 000; Plein temps

Résumé du poste

Genpact in India is hiring for an Associate, Customer Service: Voice based in Gurgaon. You will handle customer inquiries, resolve issues, and ensure a smooth experience for clients, using your communication and problem-solving skills in a fast-paced, tech-driven environment.

Fresh graduates (2021-2026) with strong written and spoken English are encouraged to apply. Experience in customer service is a plus, and weekend shifts may be required as per business needs.

Qualifications

• Graduate (Any Discipline) with freshers eligible (2021-2026 passouts).
• Excellent written English with neutral accent; ability to communicate clearly.
• Willingness to work on weekends and flexible shifts.
• Experience in customer service preferred (chat/email/voice).

Responsabilités

• Respond to customer queries and concerns
• Provide support for data collection to enable recovery of the account
• Maintain understanding of client process and policies
• Reproduce customer issues and escalate product bugs
• Provide excellent customer service to customers

Connaissances

Customer service

Communication skills

Problem solving

English proficiency

Formation

Graduate (any discipline)

Description du poste

Ready to shape the future of work?

At Genpact, we dont just adapt to changewe drive it. AI and digital innovation are redefining industries, and were leading the charge. Genpacts AI Gigafactory, our industry-first accelerator, is an example of how were scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team thats shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

We are inviting applications for the role of Associate, Customer Service :Voice

**Work location: Gurgaon (Work from office)**

In this role, you will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement. Active user of Internet and online applications.

Responsibilities

• Respond to customer queries and customer's concern
• Provide support for data collection to enable Recovery of the account for end user.
• Maintain a deep understanding of client process and policies
• Reproduce customer issues and elevate product bugs
• Provide excellent customer service to our customers
• You should be responsible to exhibit capacity for critical thinking and analysis.
• Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment

Qualifications we seek in you!

Minimum qualifications

• Graduate (Any Discipline)
• Freshers are eligible (2021-2026 passouts)

Preferred qualifications

• Previous experience in a customer service role chat/email/voice
• Effective probing skills and analyzing / understanding skills
• Analytical skills with customer centric approach
• Excellent proficiency with written English and with neutral English accent
• You should be able to work on a flexible schedule (including weekend shift)

Why join Genpact?

• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
• Make an impact – Drive change for global enterprises and solve business challenges that matter
• Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.