Hiring: Customer Service Executive

Manning Consulting; Gurugram District; Vor Ort; INR 540.000 - 660.000; Vollzeit

Zusammenfassung

Manning Consulting is seeking customer-focused professionals for a role based in Gurgaon. The position requires 1+ year of experience in Customer Service / BPO with rotation shifts and a salary up to 6 LPA.

Candidates should have excellent communication skills and a proven ability to resolve customer queries efficiently, while upholding service standards and SLAs.

Qualifikationen

• Minimum 1+ year of experience in Customer Service / Customer Support / BPO.
• Excellent verbal and written communication skills.
• Strong problem-solving and customer-handling abilities.
• Comfortable working in rotational shifts.
• Ability to work in a fast-paced, customer-oriented environment.

Aufgaben

• Handle customer queries through calls, emails, or other communication channels.
• Provide accurate information and effective solutions to customer concerns.
• Maintain high standards of customer satisfaction and service quality.
• Resolve customer complaints professionally and within defined timelines.
• Maintain proper records of customer interactions.
• Follow company policies, quality standards, and service-level agreements (SLAs).

Kenntnisse

Communication skills

Customer focus

Problem-solving

Fast-paced environment

Jobbeschreibung

Role & responsibilities

Location: Gurgaon

Experience: 1+ Years

Salary: Up to 6 LPA

Shift: Rotational Shifts

We are looking for customer-focused professionals with excellent communication skills and a passion for delivering outstanding customer service. If you have prior experience in customer support and enjoy resolving customer queries, this opportunity is for you!

Key Responsibilities

• Handle customer queries through calls, emails, or other communication channels.
• Provide accurate information and effective solutions to customer concerns.
• Maintain high standards of customer satisfaction and service quality.
• Resolve customer complaints professionally and within defined timelines.
• Maintain proper records of customer interactions.
• Follow company policies, quality standards, and service-level agreements (SLAs).

Candidate Requirements

• Minimum 1+ year of experience in Customer Service / Customer Support / BPO.
• Excellent verbal and written communication skills.
• Strong problem-solving and customer-handling abilities.
• Comfortable working in rotational shifts.
• Ability to work in a fast-paced, customer-oriented environment.

Why Apply?

• Salary package up to 6 LPA.
• Opportunity to enhance your customer service skills.
• Professional work environment with career growth opportunities.