Hiring Sr. Customer Support - International Voice Gurugram

2COMS Consulting Pvt. Ltd.; Gurgaon; On-site; INR 630,000 - 770,000; Full time

Benefits offered by this job

Captive unit

Internal Job Postings (IJP)

Job summary

2COMS Consulting Pvt. Ltd. in Gurugram is hiring a Senior Customer Support Executive for International Voice Process.

The role involves handling global customer interactions, primarily billing-related queries, and ensuring accurate resolutions with high customer satisfaction in a fast-paced environment. The ideal candidate has at least 1 year of international voice experience, excellent English communication skills, strong interpersonal abilities, and can work in UK rotational shifts from our

Qualifications

• 1+ year of experience in International Voice Process (mandatory).
• Freshers are not eligible.
• UG/Graduate/PG in any discipline.
• Excellent English communication (spoken & written).
• Strong interpersonal and conflict-resolution skills; notice period preferred (30-45 days).

Responsibilities

• Handle inbound international voice calls related to billing and account queries.
• Resolve billing discrepancies, payment issues, and account concerns.
• Provide accurate, prompt, and professional customer support.
• Maintain high standards of communication, empathy, and problem-solving.
• Work in rotational shifts across global time zones.
• Ensure compliance with company policies and quality standards.

Skills

International voice

Billing queries

Customer service

Education

UG/Graduate/PG (any discipline)

Job description

Hiring Sr. Customer Support - International Voice Gurugram

Job Description

Title: Senior Customer Support Representative –International Voice Process

Location: Gurgaon (Cyber City)

Job Type: Full-Time

Role Category: Customer Service / International Voice Process

Job Summary:

We are hiring experienced professionals for the role of SeniorCustomer Support Executive – International Voice Process in Gurgaon. The role involves handling global customer interactions, primarily focused on billing-related queries, ensuring accurate resolution and high customer satisfaction in a fast-paced environment.

Key Responsibilities:

• Handle inbound international voice calls related to billing and account queries
• Resolve billing discrepancies, payment issues, and account concerns
• Provide accurate, prompt, and professional customer support
• Maintain high standards of communication, empathy, and problem-solving
• Work effectively in rotational shifts across global time zones
• Ensure compliance with company policies and quality standards

Requirements

• Minimum 1yr+ experience in International Voice Process (mandatory)
• Freshers are not eligible
• Qualification: UG / Graduate / PG (any discipline)
• Excellent English communication skills (spoken & written)
• Strong interpersonal and conflict-resolution skills. Candidates with max 30 -45 days’ notice period preferred
• Work Mode: Work From Office
• Shift: UK Rotational shifts
• Week Off: 2 rotational offs

• Salary: Up to ₹7 LPA (based on experience)
• Opportunity to work with a captive unit
• Career growth through Internal Job Postings (IJP) across roles and business units