Senior Customer Service Manager-Loan Centre

IDFC FIRST Bank; Vasai-Virar; On-site; INR 250,000 - 350,000; Full time

Job summary

IDFC FIRST Bank is hiring a Customer Service Executive in Vasai-Virar, Maharashtra. You will resolve customer queries, drive satisfaction, and represent the bank across channels with a focus on swift problem solving.

Ideal candidates have a Graduate degree and at least 2 years in customer service, showcasing strong communication, empathy, and multitasking abilities in a fast-paced environment.

Qualifications

• Education: Graduate (any discipline).
• Experience: 2+ years in customer service.
• Skills: Communication, empathy, problem-solving, multitasking.

Responsibilities

• Deliver prompt, high-quality customer support.
• Own and resolve customer issues end-to-end.
• Engage across digital and voice platforms.
• Improve service processes and customer experience.
• Collaborate with teams to close complaints quickly.

Skills

Communication

Empathy

Problem-solving

Multitasking

Education

Graduate (any discipline)

Job description

Job Requirements

About the Role

Be the voice of IDFC FIRST Bank! As a Customer Service Executive, you’ll resolve customer queries, drive satisfaction, and represent the brand across channels. If you’re passionate about service, love solving problems, and thrive in a fast-paced environment—this is your chance to shine.

Key Responsibilities

• Deliver prompt, high-quality customer support
• Own and resolve customer issues end-to-end
• Engage across digital and voice platforms
• Improve service processes and customer experience
• Collaborate with teams to close complaints quickly

What We’re Looking For

• Education: Graduate (any discipline)
• Experience: 2+ years in customer service
• Skills: Communication, empathy, problem-solving, multitasking