Sales Executives

JITO; Thane; On-site; INR 334,800 - 558,000; Full time

Benefits offered by this job

Competitive Fixed Salary

Performance-Based Incentives

Fixed Day Shifts

High-Growth Work Environment

Job summary

JITO is seeking a dynamic Associate for the Outbound Voice Process in Thane, dedicated to promoting banking solutions and exceptional customer service. This full-time role features fixed day shifts, competitive compensation, and the opportunity for direct payroll transition with IDFC FIRST Bank after one year.

Responsibilities include lead generation, inbound query resolution, and ensuring compliance with banking standards. Candidates will benefit from a high-growth work environment with lucrative performance-based incentives.

Qualifications

• Entry level position with a customer-first approach.
• Ability to manage inbound queries and initiate outbound sales.
• Exceptional communication skills required.

Responsibilities

• Initiate outbound calls for lead generation and sales.
• Understand customer requirements through a consultative approach.
• Manage customer inquiries and provide accurate product information.
• Implement campaigns to activate and retain customers.
• Document market trends and customer feedback.
• Ensure compliance with banking regulations.

Skills

Banking Operations

Customer Service

Communication Skills

Content Management

Consumer Psychology

Advertising

Job description

Job Type: FullTimePermanent

Location: Thane

Work Mode: Onsite

Experience: EntryLevel

Travel Requirements: No travel required (Work from Office role with fixed day shifts)

Skills:

Banking Operations

Customer Service

communication and advertising , consumer psychology , content management

Communication Skills

About the Role: IDFC FIRST Bank is looking for dynamic, goal-oriented professionals to join our team as an Associate - Outbound Voice Process. This is a full‑time, permanent career opportunity focused on a consultative, customer‑first approach to banking sales, lead generation, activation, and retention. This critical recruitment drive is being managed by Hinduja Global Solutions (HGS)—a global leader in business process management and digital transformation with over 18,000 professionals across 9 countries. Employment Terms & Career Path: To ensure high‑quality training, onboarding, and operational grounding, selected candidates will be placed on‑roll with HGS for the first year. This is a direct corporate placement and is strictly NOT a contractual position. Upon successful completion of one year, a planned transition to IDFC FIRST Bank’s direct corporate payroll will take place, strictly based on individual performance and merit.

What We Offer

• Work Environment: A stable, high‑growth environment operating completely as a “Work from Office” model.
• Shift Timings: Fixed day shifts running from 9:30 AM – 6:30 PM or 10:00 AM – 7:00 PM. Workdays are Monday to Saturday with alternate Saturdays off and fixed Sundays off.
• Compensation: Competitive fixed monthly salary supplemented by an unlimited, highly lucrative performance‑based incentive structure.
• Locations: Openings are available at our high‑tech branch facilities in Thane West and Juinagar (Navi Mumbai).

Responsibilities

• Lead Generation & Outbound Sales: Initiate outbound calls to prospective and existing clients using qualified databases. Pitch, promote, and sell top‑tier financial products, including Credit Cards, Personal/Business Loans, and Insurance solutions, by identifying customer needs.
• Consultative Selling: Adopt a customer‑centric, ethical, and consultative approach to sales rather than a hard‑selling script. Understand customer financial portfolios and align the bank’s innovative solutions to match their specific requirements.
• Inbound Query Resolution: Efficiently manage incoming customer inquiries stemming from marketing campaigns. Provide transparent, comprehensive, and accurate product details while delivering exceptional service to convert inquiries into active accounts.
• Activation & Retention Management: Execute dedicated campaigns aimed at activating newly issued products (e.g., helping a client make their first transaction on a new credit card). Implement strategic retention techniques to prevent customer churn and win back dormant accounts.
• Market Insights & Feedback: Document customer objections, market trends, and competitive offerings during daily interactions. Collaborate closely with team leaders and product divisions to share actionable feedback to improve sales scripts and product structures.
• Compliance & Quality Assurance: Ensure all communications over the phone strictly adhere to the regulatory frameworks, banking ethics, and internal compliance guidelines set by IDFC FIRST Bank and HGS.