Customer Service Executive-Retail Liabilities Inbound

Idfc First Bank Limited; Hyderabad; On-site; INR 250,000 - 400,000; Full time

Job summary

IDFC FIRST Bank Limited in Hyderabad invites you to join its Phone Banking unit as a Customer Service Executive. You will resolve queries, promote digital channels, and deliver friendly, proactive service to help customers manage their finances.

The role requires a graduate and strong communication and problem-solving skills; prior customer service experience is preferred. You will thrive in a fast-paced environment and grow with a brand that puts customers first.

Qualifications

• Graduate degree in any discipline.
• Prior customer service experience is preferred.
• Strong communication and problem-solving skills.

Responsibilities

• Handle inbound calls and resolve customer queries.
• Maintain service quality, AHT, and first contact resolution.
• Ensure timely closure of customer requests.
• Promote digital channel adoption.
• Support service improvement initiatives.

Skills

Communication

Problem-solving

Customer-first attitude

Education

Graduate (any discipline)

Job description

Job Requirements

About the Role

Step into the spotlight as a Customer Service Executive at IDFC FIRST Bank’s Phone Banking unit! Be the voice our customers trust - resolving queries, delivering top-notch service, and guiding them toward smarter banking solutions. If you love helping people and thrive in a fast-paced environment, this is your chance to grow with a brand that puts customers first.

Key Responsibilities

• Handle inbound calls and resolve customer queries
• Maintain service quality, AHT, and first contact resolution
• Ensure timely closure of customer requests
• Promote digital channel adoption
• Support service improvement initiatives

What We’re Looking For

Education: Graduate (any discipline)

Experience: Customer service experience preferred

Skills: Great communication, problem-solving, and a customer-first attitude