Executive - Customer Service

Lendingkart Group; Ahmedabad District; On-site; INR 250,000 - 380,000; Full time

Job summary

Lendingkart Group is seeking a customer support executive in Ahmedabad to handle inbound/outbound calls, emails, and chats, resolving queries on loan accounts, interest rates, and repayment schedules. You will assist with onboarding, KYC, and document verification in line with RBI norms.

Ideal candidates will coordinate with sales, credit, and operations to ensure timely resolutions, log complaints in the CRM, and escalate complex issues to senior teams while maintaining standard TAT.

Responsibilities

• Customer Support: Handle inbound and outbound calls, emails, and chats to resolve customer queries regarding loan accounts, interest rates, and repayment schedules.
• Onboarding & KYC: Assist customers with documentation, basic verification, and KYC processes in accordance with RBI norms.
• Issue Escalation: Maintain precise logs of customer complaints in the CRM system and route complex issues to senior teams or the grievance redressal cell.
• Cross-Team Coordination: Collaborate with the sales, credit, and operations divisions to expedite issue resolution and maintain standard TAT.

Job description

Key Responsibilities

• Customer Support: Handle inbound and outbound calls, emails, and chats to resolve customer queries regarding loan accounts, interest rates, and repayment schedules.
• Onboarding & KYC: Assist customers with documentation, basic verification, and KYC processes in accordance with RBI norms.
• Issue Escalation: Maintain precise logs of customer complaints in the CRM system and route complex issues to senior teams or the grievance redressal cell.
• Cross-Team Coordination: Collaborate with the sales, credit, and operations divisions to expedite issue resolution and maintain standard TAT.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.