Senior Customer Service Executive

Muthoot Fincorp Limited; Talaja; On-site; INR 250,000 - 400,000; Full time

Job summary

Muthoot Fincorp Limited in India is seeking a Senior Customer Service Executive to ensure branch efficiency, uphold process discipline and build strong relationships with customers and prospects.

The role emphasizes cross-selling financial products, driving marketing activities, and handling daily transactions with accuracy while contributing to branch profitability.

Qualifications

• Graduate with 1 year experience in lending/financial services.
• Proficient in local language and English communication.
• Strong customer service and retention focus.
• Ability to cross-sell and upsell financial products.

Responsibilities

• Ensure quality of business and branch efficiency through process adherence.
• Promote and maintain positive relations with customers and prospects.
• Achieve productivity to contribute to branch profitability targets.
• Cross-sell and upsell products at every opportunity.
• Conduct promotional activities and drive referral programs.
• Handle day-to-day transactions and manage valuables; maintain records.

Skills

Result Orientation

Customer Service

Digital Mindset

Relationship Building

Process Knowledge

Time Management

Cross Selling / Upselling

Business Development

Communication Skills

Education

Graduate

Job description

SENIOR CUSTOMER SERVICE EXECUTIVE

Key Job Responsibilities

• To ensure quality of business and operational e?ciency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Result Orientation
• Customer Service & Retention Focus
• Digital Mindset
• Relationship Building
• Process Knowledge/ Orientation
• Effective Time Management
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate
• Experience – 1 year experience in lending / financial services