SENIOR CUSTOMER SERVICE EXECUTIVE

Muthoot Fincorp Ltd.; Rameshwar Nagar; On-site; INR 300,000 - 500,000; Full time

Job summary

PeopleStrong in Gujarat invites a graduate with 1 year of lending or financial services experience to drive branch sales, build customer relationships, and promote products and services across the branch network.

You will handle day‑to‑day transactions, maintain records, and work to retain customers while contributing to branch profitability through process discipline and proactive customer engagement.

Qualifications

• Process Knowledge/ Orientation
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Responsibilities

• Ensure quality of business and operational efficiency through process adherence.
• Promote and maintain positive relations with contacts and customers.
• Achieve productivity to meet branch profitability targets.
• Promote products and services; cross-sell and upsell at every opportunity.
• Conduct promotional activities for marketing and drive customer referrals.
• Handle day-to-day transactions and valuables.
• Maintain data and records of daily transactions.
• Retain customers and contribute to financial well-being.

Skills

Process Knowledge/ Orientation

Cross Selling / Upselling Skills

Business Development

Communication Skills

Education

Graduate

Job description

• To ensure quality of business and operational efficiency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Process Knowledge/ Orientation
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate
• Experience – 1 year experience in lending / financial services