Senior Customer Service Executive

Muthoot Fincorp Limited; Rohtak; On-site; INR 300,000 - 420,000; Full time

Job summary

Muthoot Fincorp Limited is seeking a Senior Customer Service Executive to support branch operations and customer relationships. The role emphasizes delivering service quality, handling daily transactions, and driving product promotion.

The ideal candidate has a graduate background with experience in lending/financial services and strong communication skills in the local language and English. It offers growth within a financial services environment.

Qualifications

• Graduate with 1 year of experience in lending/financial services.
• Proficiency in local language and English communication.

Responsibilities

• Ensure quality of business and operational efficiency through proper process adherence.
• Promote and maintain positive relations with customers and potential customers.
• Achieve productivity targets to support branch profitability.
• Cross-sell and up-sell products at every opportunity.
• Conduct promotional activities for marketing and drive referrals for customer acquisition.
• Handle day-to-day transactions and valuables; maintain data/records.
• Retain customers by contributing to their financial well-being.

Skills

Result Orientation

Customer Service & Retention Focus

Digital Mindset

Relationship Building

Process Knowledge/ Orientation

Effective Time Management

Cross Selling / Upselling Skills

Business Development

Communication Skills

Education

Graduate

Job description

SENIOR CUSTOMER SERVICE EXECUTIVE

Key Job Responsibilities

• To ensure quality of business and operational e?ciency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Result Orientation
• Customer Service & Retention Focus
• Digital Mindset
• Relationship Building
• Process Knowledge/ Orientation
• Effective Time Management
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate
• Experience – 1 year experience in lending / financial services