SENIOR CUSTOMER SERVICE EXECUTIVE

Muthoot Fincorp Ltd.; Khordha; On-site; INR 220,000 - 280,000; Full time

Job summary

Muthoot Fincorp Ltd. in Odisha seeks a Graduate freshers or candidates with up to 1 year in lending/financial services to join branch operations. You will promote products, build customer relationships, and handle day-to-day transactions while contributing to branch profitability and financial well-being of customers.

The role emphasizes cross-selling, upselling, and effective communication in local language and English to drive growth and customer acquisition.

Qualifications

• Process knowledge or orientation is essential.
• Ability to cross-sell and upsell products.
• Strong business development and communication abilities.

Responsibilities

• Ensure quality of business and operational efficiency through proper process adherence and branch smooth functioning.
• Promote and maintain positive relations with contacts, customers, and potential customers.
• Achieve productivity targets to contribute to branch profitability.
• Promote products and services, with cross-selling and upselling at every opportunity.
• Conduct promotional activities for marketing and drive customer referrals.
• Handle day-to-day transactions and valuables; maintain data and records.
• Retain customers by improving their financial well-being.

Skills

Process Knowledge/ Orientation

Cross Selling / Upselling Skills

Business Development

Communication Skills

Education

Graduate

Job description

Responsibilities

• To ensure quality of business and operational e?ciency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Process Knowledge/ Orientation
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate
• Experience – Freshers / 1 year experience in lending / financial services