SENIOR CUSTOMER SERVICE EXECUTIVE

PeopleStrong; West Singhbhum; On-site; INR 250,000 - 380,000; Full time

Job summary

PeopleStrong is hiring for a role focused on lending/financial services in Jharkhand. The incumbent will ensure process adherence, build positive relations with customers and prospects, and drive branch profitability through effective cross-selling and promotion of products and services.

Educational qualification is a graduate with 1 year of experience in lending/financial services. Strong communication abilities in local language and English are required to succeed in a dynamic market.

Qualifications

• Graduate qualification with 1 year experience in lending/financial services.
• Strong process orientation and compliance.
• Proven ability to cross-sell/up-sell products to customers.
• Excellent communication in local language and English.

Responsibilities

• Ensure quality of business and operational efficiency through proper process adherence.
• Promote and maintain positive relations with customers and prospects.
• Achieve productivity targets and contribute to branch profitability.
• Cross-sell and upsell products at every opportunity and drive referrals.

Skills

Process knowledge

Cross selling

Upselling

Business development

Communication skills

Education

Graduate degree

Job description

• To ensure quality of business and operational e?ciency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Process Knowledge/ Orientation
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate
• Experience – 1 year experience in lending / financial services