Senior Customer Service Executive

Muthoot Fincorp Limited; Barpeta; On-site; INR 201,000 - 312,000; Full time

Job summary

Muthoot Fincorp Limited in India seeks a Senior Customer Service Executive to support branch operations, handle customer interactions, and promote financial products.

The role focuses on relationship building, cross-selling, and ensuring process adherence to drive growth and customer satisfaction. English and local language communication are essential, with graduate qualification and about 1 year of lending/financial services experience.

Qualifications

• Graduate with 1 year experience in lending/financial services.
• Experience focused on customer service and retention.
• Ability to cross-sell and upsell financial products.
• Proficiency in local language and English

Responsibilities

• Ensure business quality and branch efficiency through strict process adherence.
• Promote and maintain relationships with customers and prospects.
• Meet productivity targets to contribute to branch profitability.
• Cross-sell and upsell products at every opportunity.
• Drive marketing referrals and customer acquisition through promotions.
• Handle day-to-day transactions and valuables.
• Maintain all data and records of daily transactions.
• Retain customers by improving their financial well-being

Skills

Result Orientation

Customer Service

Digital Mindset

Relationship Building

Process Knowledge

Time Management

Cross Selling

Business Development

Communication Skills

Education

Graduate

Job description

SENIOR CUSTOMER SERVICE EXECUTIVE

Key Job Responsibilities

• To ensure quality of business and operational e?ciency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Result Orientation
• Customer Service & Retention Focus
• Digital Mindset
• Relationship Building
• Process Knowledge/ Orientation
• Effective Time Management
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate
• Experience – 1 year experience in lending / financial services