SENIOR CUSTOMER SERVICE EXECUTIVE

Muthoot Fincorp Ltd.; Kummaramadugu; On-site; INR 250,000 - 360,000; Full time

Job summary

PeopleStrong in India is seeking a Graduate with 1 year of lending/financial services experience to join our branch operations. You will ensure quality business, maintain process discipline, and help branches operate smoothly.

You will promote products, cross-sell and upsell, manage day-to-day transactions, and build strong relations with customers to drive growth and financial well-being in the local community.

Qualifications

• Graduate degree required.
• 1 year experience in lending/financial services.
• Proficient communication in local language and English.

Responsibilities

• Ensure quality of business and operational efficiency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers.
• Achieve productivity targets to meet and contribute towards branch profitability.
• Promote products and services; cross-sell and up-sell at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition.
• Handle day-to-day transactions and valuables.
• Maintain data and records related to daily transactions.
• Retain customers by improving their financial well-being.

Skills

Process Knowledge/ Orientation

Cross Selling / Upselling Skills

Business Development

Communication Skills

Education

Graduate

Job description

• To ensure quality of business and operational e?ciency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Process Knowledge/ Orientation
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate
• Experience – 1 year experience in lending / financial services