Senior Customer Relationship Officer

SK Finance; Mandi Dabwali; Hybrid; INR 300,000 - 500,000; Full time

Job summary

SK Finance in India seeks a proactive professional to drive customer engagement, collections, and payment solutions. You will maintain relationships, manage delinquencies, negotiate settlements, and ensure accurate documentation while coordinating with sales for cross-sell opportunities.

Responsibilities emphasize timely payments, strong follow-up, and customer satisfaction, with a focus on building trust and securing commitments to payment plans within a dynamic financial services team.

Responsibilities

• Build and maintain relationships with customers.
• Proactively engage customers for payments and resolve queries.
• Manage portfolio of customers for timely payments.
• Identify potential delinquencies and take action.
• Offer flexible payment options and negotiate settlements.
• Ensure customer commitment to payment plans.
• Maintain accurate records of interactions and agreements.
• Follow up on payments and escalate overdue cases.
• Address customer concerns and improve satisfaction.
• Collaborate with sales team for cross-sell opportunities

Job description

Role & responsibilities

• Customer Engagement
  • Build and maintain relationships with customers.
  • Proactively engage customers for payments and resolve queries.
• Collections Management
  • Manage portfolio of customers for timely payments.
  • Identify potential delinquencies and take action.
• Payment Solutions
  • Offer flexible payment options and negotiate settlements.
  • Ensure customer commitment to payment plans.
• Documentation & Follow-up
  • Maintain accurate records of interactions and agreements.
  • Follow up on payments and escalat(e) overdue cases.
• Customer Retention
  • Address customer concerns and improve satisfaction.
  • Collaborate with sales team for cross-sell opportunities