Customer Relationship Officer

SK Finance; Rewari, Ambala, Yamunanagar; Hybrid; INR 350,000 - 560,000; Full time

Job description

Role & responsibilities

1. Customer Engagement

• Build and maintain relationships with customers.
• Proactively engage customers for payments and resolve queries.

2. Collections Management

• Manage portfolio of customers for timely payments.
• Identify potential delinquencies and take action.

3. Payment Solutions

• Offer flexible payment options and negotiate settlements.
• Ensure customer commitment to payment plans.

4. Documentation & Follow-up

• Maintain accurate records of interactions and agreements.
• Follow up on payments and escalade overdue cases.

5. Customer Retention

• Address customer concerns and improve satisfaction.
• Collaborate with sales team for cross-sell opportunities